My family and myself cruised this past week the Mediterranean, we loved the cruise's schedule and destinations!!
The ship itself has got a different layout to other cruises out there, it gives the impression that the main focus of their layout is to have a lot of people on board, so a lot of cabins seemed to be tightly fitted into the ship. There are not so many common areas or alternative activities available at all times, resulting in HUGE crowds and lines everywhere you go. I believe the crew is not equipped or prepared efficiently to handle big crowds and they looked constantly overwhelmed.
We ate mainly in their "Speciality Restaurants" which I have to say were all really nice and the food met our every expectation. If only the service would've been up to a "Speciality Restaurant" standard.. We met with several waiters/bartenders during our stay and it is safe to say that most of them had a terrible attitude and disposition.
I have to say I was pleasantly surprised by Norwegian's welcoming back on board, always meeting us with cool water/juice and wet towels.. but again, another nice detail ruined by an unhappy crew with terrible attitude and unfriendly disposition.
Norwegian Cruise Line has got almost everything to be a great line, but unfortunately a bad service does make a big difference..