Horrible!!! NOT Handicap Accessible. NEVER Again!!!!!!!!!!!: Bahamas Celebration Cruise Review by clma0ney

Bahamas Celebration 1
Member Since 2014

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Horrible!!! NOT Handicap Accessible. NEVER Again!!!!!!!!!!!

Sail Date: July 2014
Destination: Bahamas
Embarkation: Freeport
Upon arriving at the Port of Palm Beach, we discovered the check-in process is very disorganized, confusing. and extremely time consuming. When I booked this cruise, I was told that if I upgraded my cabin for $200 it would accommodate the 3 of us and the bathroom area would be handicap accessible. but it was not. I was born without arms and utilize a 3-wheel electric scooter to get around and cannot walk or stand up on my right leg without fear of falling. Our cabin 7331 for our overnight trip to Freeport was L shaped with bunk beds on the 2 walls on the right. The doorway from the hallway was extremely small and again had a small step up making it extremely difficult to negotiate to even enter the room. Once I got into the room my scooter took up over half of the walkway in the cabin. You had to step up to get to the toilet and shower which was located in the far left side of the room. We had to put the square stool from the room in the bathroom so I could get up from my scooter to More the stool and then transfer to the toilet and of course reverse the process to get back on my scooter. We went up to Deck 9 where the pool is located during our departure to enjoy the view. We asked numerous members of the crew if they had a handicap accessible bathroom and no one really knew if there was one or not. We went to Deck 4 for dinner and were again still trying to find a handicap accessible bathroom when another passenger told us that she saw a handicap accessible bathroom on the map, which is on Deck 4 down by the View. It turns out that is the ONLY handicap bathroom on the entire ship. One of the elevators was too small and another was a little larger that I could turn to the right and get my scooter in but there was no room for anyone else unless they climbed over my scooter, which my friends did quite often. The wait for the larger elevators was ridiculous and the majority of the time there was so full that I was not able to get on or the people waiting just walked around me and go on themselves. The Island Seas Resort was handicap accessible including our room, the white sandy beach was excellent and never crowded and all the staff were extremely friendly. We went on the catamaran for a day-tour of the island which was fantastic. The green water on the coral reef was exceptional. I even tried to find a flight back from Freeport to West Palm Beach but was unsuccessful. I really wasn't looking forward to spending another miserable night on the ship for our return trip to West Palm Beach. For our return trip, we were in cabin 6101 which believe it or not was even worse than the room 7331. This cabin had bunk beds on both sides and with my scooter in the room there was little or no space to even walk or put our luggage. There was a step up to the toilet again, however because the bathroom was located just inside the doorway from the hallway, I was not able to get my scooter close enough to the door to the bathroom and there was a chair with armrests not a stool, so I couldn't use the bathroom in this cabin at all. The A/C until was not working and someone came to repair it, but it still didn't work. We called room service to bring us a converter so I could plug in the charger for my scooter, but no one ever showed up. In the morning, we couldn't find anyone to take our luggage, so we had to use the small elevator and pack everything in there to get to deck 3 to get off the ship. One of the crew brought a cart and took all of our luggage and us through customs rather quickly. Once we got outside, I had previously reserved a handicap ramp van though Yellow Cab to take us from and to the airport only to discover the Port of Palm Beach security wouldn't allow Yellow Cab handicap van in because Yellow Cabs are not allowed in the port. I had previously called at least 5 different cab companies in the West Paml Beach area trying to find suitable transportation for me and my scooter and now security didn't want to let him in to pick us up. They let the Yellow cab in to drop us off and finally they let him in to pick us up and take us to the airport. If you are confined to a wheelchair or scooter DO NOT TRAVEL ON BAHAMA CELEBRATION CRUISE LINES. Less

Published 07/23/14

Cabin review: 6101

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