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Thomson Dream Cruise Review by kugaman1: Not living the dream, we've stayed in better Youth Hostels!


kugaman1
2 Reviews
Member Since 2013
0 Posts

Member Rating

Cabin 1.0
Dining 2.0
Embarkation 4.0
Enrichment Activities 1.0
Entertainment 2.0
Family & Children Not Rated
Fitness & Recreation 1.0
Public Rooms 2.0
Rates Not Rated
Service 3.0
Shore Excursions 5.0
Value for Money 2.0

Not living the dream, we've stayed in better Youth Hostels!

Sail Date: June 2014
Destination: Europe - Western Mediterranean
Embarkation: Palma de Mallorca

This was our 2nd Thomson cruise, having done the Eastern Med on Celebration last year.

This year we chose the Dream doing the Western Med.

The Thomson website is pretty woeful and right up to departure, we were unable to book seats on the plane or put in our EPAI information which they keep asking for.

However, once we arrived at the airport and checked in, everything up to the point of walking into our cabin whilst docked in Palma was seamless. The cabin (4001) was a bit small and grubby, but its only for sleeping and showering in so we thought it would be fine. That was until we tried to sleep. The double bed matress had collapsed on one side meaning sleep was near impossible. We complained to reception and were told there was no spare matress on the ship and that it was at capacity so we wouldn't be able to change cabins.

After 2 days we were told that the staff had made some "technical adjustments" to the mattress and it should be better. More Initially it looked like it was, until my wife laid on the bed to find the collapse had moved to her side of the bed! - yes you've guessed it, they simply turned the mattress over!

These things happen - we thought it might be bearable until we could move cabins in the 2nd week......and then came the NOISE!!!!! Avoid this cabin, or any cabins at the front of the ship on level 4 at ALL COSTS! They are level with the side thrusters and the anchor chain, so whether the ship docks or tenders to shore, you cannot escape the noise. We were woken every morning before 7am by this incredible noise and excessive vibrations. It is beyond belief that they let this cabin to paying customers.

Accommodation issues aside, apart from the generally excellent staff, there is little to recommend this ancient ship. We were watching Noah earlier this week and Im pretty sure the Dream was featured in that film! The layout for getting food in the Lido buffet restaurant was obviously designed by a 5 year old. You have to queue for every meal in a single line and even then, they serve you which delays things further. Penny pinching means that portions are tiny and you keep having to ask for more, the juice machines are only turned on at breakfast and there is no longer any ice cream available for afters.

The standard of entertainment is poor - theres a VERY annoying Mexican trio that wander around the boat playing to customers whether they want it or not! The show troupe were average, but not a patch on the Celebration last year.

Getting a sun lounger in the afternoon is nigh on impossible because despite lots of talk, the staff allow people to keep their sun lingers all day and getting bar service in the sun deck area is rather challenging.

The Trips were all great, well organised and enjoyable. In fact, they were the highlight of the holiday.

When we got back, I wrote a polite letter to Thomson, explaining the problems we had with the cabin noise and bed. - Ive just had a call and was basically told tough, theres nothing they could do about it.

Well, there is something I can do, and that is jump ship! I won't be booking again with Thomson next year purely because of this couldn't care less attitude to their customers. We paid over £3000 for this fortnight and Thomson don't care about our issues. I was only looking for a £40 refund of the cabin selection charge because the cabin was so woeful, but Thomson couldn't care less. - That is particularly frustrating.

Next year I will give the competition a try, they couldn't be much worse!

Just to round up this review, Im trying to be fair and again would like to reiterate that the trips and the staff were highlights. The girls on reception carry on with a smile regardless of the numerous complaints they continually receive. they are a credit to the ship. However, the cheaper cabins are just that - cheap and run down. Food service is poorly set out and don't get me started on trying to get bar service....... Less


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Cabin review: Thomson Dream 4001

The cabin (4001) was a bit small and grubby, but its only for sleeping and showering in so we thought it would be fine. That was until we tried to sleep. The double bed matress had collapsed on one side meaning sleep was near impossible. We complained to reception and were told there was no spare matress on the ship and that it was at capacity so we wouldn't be able to change cabins.After 2 days we were told that the staff had made some "technical adjustments" to the mattress and it should be better. Initially it looked like it was, until my wife laid on the bed to find the collapse had moved to her side of the bed! - yes you've guessed it, they simply turned the mattress over!These things happen - we thought it might be bearable until we could move cabins in the 2nd week......and then came the NOISE!!!!! Avoid this cabin, or any cabins at the front of the ship on level 4 at ALL COSTS! They are level with the side thrusters and the anchor chain, so whether the ship docks or tenders to shore, you cannot escape the noise. We were woken every morning before 7am by this incredible noise and excessive vibrations. It is beyond belief that they let this cabin to paying customers.

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