Not Good Enough: Celebrity Equinox Cruise Review by Adz99
Overall Member Rating
Not Good Enough
Destination: Europe - Western Mediterranean
Starting with the positives - the Ship is amazing, great in rough seas, great facilities and super modern and well kept. The rooms are spacious and feel more like hotel rooms not ship cabins. The food and the drinks, without exception are 5 star quality - all of it, all of the time so hats off the the chefs.
The staff - sheesh. From one end of the spectrum to another. Silvia in the coffee shop was an utter delight to be with, if only all the staff were like this. Some were just darn right rude and clearly hated their jobs. Despite all our efforts to be friendly and engaging some didn't even speak back to you when you said "please" and "thank you" when ordered - just silence. My mother was often ignored by certain nationalities because she was female. This was apauling. 2 out of the 4 of us in our party had extra drinks sneaked on to our bill after we had left the ship that we did More not order - especially as we had a drinks package! This must be a tactic by the staff so watch what Celebrity actually charge to your account vs. what your final bill states.
The cruise we were on were the first ship to dock at the new port for Zadar which is a few kilometres from the town itself. However we were all informed the day before that we would need to pay $10 each for a bus transfer to the town. Why? Other ports we tender and of course, no extra charges. This was petty and annoying forcing each passenger to buy this ticket or be stranded. This is supposed to be a "luxury" brand yet they are charging like Ryanair.
Another major issue is that no one on board monitors the rules that are in place. There are 2 adults only pool areas - nearly every time we went there were children running riot and staff walking by without doing a thing. What is the point of having a rule if no one enforces it? We also encountered very noisy neighbours above and next to us. The rooms are not very well sound proofed. One afternoon the noise above was unbelievably loud. I went to investigate and found 20 children under 5 just running round like animals up and down the corridors unattended and the cabin staff just turned a blind eye. I lost it and called guest relations to complain. Within 5 minutes two of the ships officers turned up to our room and then went upstairs to chastise the children and the parents. After this is did quieten down and hats off to the staff for their quick response, but we shouldn't have to complain, the cabin staff should know such behaviour is massively disruptive to other passengers and challenge it.
On the last night some passengers decided to get out of control drunk and were abusive to other passengers and running wild taking clothes off, kicking footballs around, and again, several bar staff and managers walked by, all turning a blind eye.
I think Celebrity are clearly afraid of upsetting passengers by telling them off for bad behaviour, but what they don't realise is by doing this they are upsetting other more well behaved passengers who, like me, will never sail with them again. Celebrity needs to decide if they are heading down market and advertise as such, or remain as they currently market themselves as "modern luxury". Modern yes. Luxury, not at all. Less
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