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Emerald Sky Cruise Review by crm911: Great river cruise = great ship + great weather + great product


crm911
1 Review
Member Since 2013
30 Posts

Member Rating

Cabin 5.5
Dining 5.5
Embarkation 5.5
Enrichment Activities Not Rated
Entertainment 5.0
Family & Children Not Rated
Fitness & Recreation 5.0
Public Rooms 5.5
Rates Not Rated
Service 5.5
Shore Excursions 5.0
Value for Money 5.5

Great river cruise = great ship + great weather + great product

Sail Date: June 2014
Destination: Europe - River Cruise
Embarkation: Amsterdam

We were connecting with the ship from the optional Paris Extension. Just as our bus was about to reach the border of Belgium, our guide came to our seats and broke the bad news that we had left our passports and credit cards in our hotel safe. As the safe is hidden by the same door that covers the mini bar, we missed it when checking out.

This incident helped to appreciate some of the “above and beyond” work done by this guide and the cruise director in Amsterdam, with help from the hotel and unseen others — the hotel sent the passports by FedEx to Wurzburg, where they were reunited with us on the 26th! They had to be sent to one of the bus drivers who was going to take us on a tour. We had photocopies of the passports, so we had no trouble getting on the Emerald Sky (and the passports are not checked at any of the borders during the cruise).

We reached the Emerald Sky around 5:30 pm and were taken to our cabins with a glass of a refreshing welcome More cocktail. We didn’t have to carry our suitcases, which were delivered to us. We had received our name tags in Paris, while others who joined in Amsterdam got theirs on the ship. We were frequently reminded not to use them on shore, as it was another giveaway to pickpockets that we were tourists.

Once underway, we had to participate in a mandatory evacuation drill, which was done with good humour.

Emerald Waterways

Everything on the ship was branded “Emerald Waterways”, which is the brand used in the rest of the world. Australia, for some reason has “Evergreen Tours”.

Internet Access

There was wi-fi internet for all passengers, but as it was obtained through cell towers along the route, it was non-existent in places, upon which the satellite internet link was connected behind the scenes. As there were lots of people using one connection, it was rather slow to unusable at times. In locks, all internet connectivity was lost.

Television

The flat screen TV was nice and there were about four English-language channels and many others in European languages, but movies were broken throughout the trip. The satellite TV reception was also dead while in a lock. Since the movies on offer were also mostly the same on the Singapore Airline flights, we didn’t mind this issue. The only channel that worked when TV was dead was the Bow Camera. It was a nice way to watch the river while lying in bed.

River Levels

Different ships cope with a given problem differently. In mid-to-late June 2014, there was low water in the Main-Danube Canal. Some Viking and APT ships have a deeper draft, so they had to offload passengers at Bamberg and Nuremberg and bus them to a different ship at the other end. Packing/unpacking is always annoying and we could do without it.

Our ship MS Emerald Sky did not have any problem with the canal’s lack of water. Rain fell exactly when it was needed and our captain decided to take the ship all the way to Budapest.

Daily Routine

Each night, we would receive a programme of events for the following day. Every morning a couple of A4 sized “newspapers” and a puzzle sheet was delivered all rolled up on the cabin’s door handle.

If you were keen, you might want to use the tiny gym or go for a swim in the ship’s pool, which converts to a movie lounge on some days.

We could have a light breakfast in the Horizon Lounge or the heavy one in the Reflections Restaurant. The heavy one had cold meats, bread, pastries, cereals, eggs to order, bacon, potatoes and so on.

We always had to collect a security card when leaving the ship and return it when we came on board. This enabled the crew to know if someone was still on shore. We did not lose any passengers.

The reception desk also had a map of the local town with important points highlighted by pen, such as the location of the ship and bus stop.

After breakfast, we would board a bus with a local guide (roughly five groups of 30 people each) and there was usually one group for “gentle walkers”. After about an hour of walking around, we would be given another hour or two to wander around on our own and then go back to the ship for lunch. Sometimes we would return to the same town after lunch or sometimes move to another port for another little tour.

We had a receiver with earphones to use most days and the guide had a transmitter. On 3-4 days the guide’s transmitter did not work, which was annoying, as 30 people could not crowd around him/her to listen to the commentary. Changing the battery did not fix it. This should have been tested the previous evening.

Each evening there was always a “Port Talk” session where the cruise director would brief us about any potential issues (such as the river levels) and about the next day’s programme. There would also be a daily joke or two and a lucky draw whose prize was usually a specialty of the next town.

Except for three days, dinner was usually a la carte. The menus are pre-set by management, so personal requests were not possible. A lady kept asking for bread pudding but was disappointed. If you didn’t want the fancy main courses, there was always a steak, chicken breast or fish selection every day and I used this option a lot.

Not enough regular fruit muesli was available for my liking – often two containers both filled with chocolate chip muesli! I would have liked to see the occasional curried dish – I am sure the Indonesian crew were getting some interesting dishes — perhaps a Rijsttafel would be appropriate in Amsterdam? The wines served at dinner were varied and from many continents (other than Australia). I mostly stuck to the reds and was not disappointed.

After dinner there might be a guest presenter from the local town. One evening the crew put on a variety revue (lots of talent there) and another night it was the turn of the passengers.

The Sights

Without doubt, the castles, houses and cathedrals were fascinating. The scenery was amazing. Yes, after a week some of us were in a daze and could not recall what we had seen a few days earlier. There was a bit of steep walking, but mainly in the do-it-yourself activities. Each place had the usual souvenir shops but there were no annoying pickpockets or beggars (except in Paris).

Passengers

The average age of the passengers was “retired for a while”. Fewer than 10% were from the workforce, including us. The slower walkers did not cause us any hold-ups and there was usually a separate walking group for them. One or two couples were perpetual whingers, but most were fine. Some kept to their groups while most were happy to mingle and sit with new people. There were one or two entertaining characters, whose presence actually helped to make the group more enjoyable.

The Crew

The senior crew were mostly East European from Hungary or Romania. The hotel crew were mostly from Indonesia and all parts of Eastern Europe. On the rivers, the bridge communicates with land in German and further east (not our cruise) the language is Russian. This rules out English speakers in the bridge.

The hotel staff were very professional and impressed us. They were well trained and cohesive. We did not see any frayed tempers or grumpiness on their part. Overall, the captain had a well-run ship.

Our Conclusion

In a word, the trip was fantastic!

The meals were 5-Star; the cruise director was fantastic; the crew were great; housekeeping was fine; the ship was comfortable. Couldn’t fault it at all. It is important to note that this product is more of a cruise and less of a sight-seeing excursion. You can’t see any town in an hour or two of guided walks or bus tours, or in the subsequent hour or two of “free time”. For detailed sight-seeing, you need to travel on your own and stay as long as you need in each place.

June-July seems to be a good time to travel, at least it was for us. You can’t predict if there will be floods or a drought in Europe, but be prepared for some unexpected changes. We were lucky and hope you are too. Less


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Cabin review: Emerald Sky 310

Our cabin had everything laid out nicely for us. Of interest were two glossy booklets, both marked “Amsterdam to Budapest” (wonder if they have ones marked “Budapest to Amsterdam”?) :) The 312-page guide book is a detailed, Wikipedia-grade production (with some public-domain pictures taken from it) and well worth reading before arriving at a destination. The other is a folding map of the rivers we traversed. It was handy for identifying the many castles and cathedrals we passed.There was plenty of drinking water in our rooms at no extra cost – one sparkling and the other still. We didn’t use the Nespresso coffee maker as there was no milk or creamer in the room and the excellent coffee maker was just a few metres away in the Horizon Lounge. We didn’t use the mini bar either.Our cabin was like a little hotel room, but it was quite inviting. There was a pillow menu the first day, but we didn’t see it again. Sleep quality was perfect. Both of us use sleep apnoea machines, so it was nice to see a spare European power point next to the bed on each side. Such small features can be a big thing for passengers who don’t need to unplug a light or clock radio as is the case with many hotels.There is a camera in the front of the ship (the bow) and you could always see its vision on the TV.We carry an Aussie power strip board that plugs into a 230VAC European two-pin socket (which are the main kind in the cabins) via our adapter. There was also a multi-pin socket next to the coffee machine and one Aussie/Chinese socket in the bathroom. We did not need to unplug anything to fit our board.The water pressure in the shower was just right. The taps have an indented stop position so that you can easily get a comfortable 38C temperature and good flow without guessing. You can go past those positions if you are a tough guy and want a hotter shower.We used the integrated clothes line for hanging up some washing. Passengers were requested not to hang wet clothing on chairs in the balconies. Shampoo replenishment was not done in the final couple of days, so we had to squeeze the bottle to get the last of it.Towels were replaced every day, even if you hung them up as per the “Save our rivers” placard. I suppose they would not have dried out by the next morning, so no complaints there.Given that half the cupboard is taken up by the minibar and safe, you’ll be struggling to hang many clothes in there. There are six generous drawers in the vanity, which will take care of other clothes and belongings. At our grade of room (Grand Balcony Suite), the mini bar was not free.We were very happy with our cabin.

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