“Very disappointing”
Cruise review of Ponant Le Soleal

christopher49 Le Soleal 2 Very disappointing
christopher49
Member Since 2014
No Forum Posts
8 Helpful Votes
Overall Member Rating

On its website the company promotes this ship in a manner which is quite misleading and leaves one very disappointed.

In particular: “The Art of cruising A la Francaise”, “exquisite dining with French cuisine” “our gourmet cuisine is worthy of top fine dining restaurants “, “French chic and elegance” “Crew members, all versed in elegant discretion” “fully bilingual service on board”,

Well, the truth is quite different. Excepted for a handful of French officers, rarely seen about, and the small number of French bartenders, the majority of the crew was Asian. There is absolutely nothing wrong with that, except in that this lot, whilst very nice and friendly, where mostly poorly trained, disorganised, but worse of all spoke little English or French. And yes they were discreet, but only because communication was difficult.

There was a little or poor supervision of the staff in the dining rooms.

Some of the food was delicious, but mostly hit and miss, and often very disappointing. No comparison to fine dining restaurants.

The ship was beautiful, but a number of passengers were complaining as they were sleeping on convertible sofa beds, as their cabin was actually the living room component of a suite transformed into a cabin.

The entertainment was second rate.

 

Le Soleal Cruises to Europe River
Overall Ratings
  • Cabin
  • Dining
  • Embarkation
  • Enrichment Activities
  • Entertainment
  • Family & Children
  • Fitness & Recreation
  • Onboard Experience
  • Public Rooms
  • Rates
  • Service
  • Shore Excursions
  • Value for Money

Cabin review:

Prestige
The cabin was very beautiful and amongst the most expensive ones, yet it featured a convertible sofa bed. This is not acceptable.
Published 07/15/14
Helpful?
Thank christopher49
8 Helpful Votes
Read Cruise Critic’s Le Soleal Review
Le Soleal Cruises to Europe River
Share feedback
Thank you!  Cruise Critic values your feedback.
How can we improve this page?