Norwegian Epic Review

Horribly disappointed, don't waste your time or money!

Review for the Eastern Caribbean Cruise on Norwegian Epic
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brotherbruno
First Time Cruiser • Age 60s

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Sail Date: Jan 2014

This was my first cruise, something I had always wanted to do. So, I signed up for a Mini Suite in the Spa section, the second highest class one could purchase (I wanted a higher class but was told they were sold out, something I later found out was not true).

Due to the airline canceling my flight from Anchorage to Miami, then rebooking it to a later flight which took off 3 hours late, I arrived in Miami one hour before the boat left. I had called Norwegian the night before, when I found out about the flight problems, and was told that there would not be anyone available to pick me up at the airport at the time I was coming in (supposedly 2.30PM, actually I arrived at the airport at 3PM), and that I would have to hire a taxi or private limo service in order to make the embarkation time. I did this, costing me $125. While I was waiting for my luggage, I saw a person holding a Norwegian sign, asked them who they were and what they did, was told they were there to pick up any Norwegian customers! Since I had already hired and paid for the limo, and it was on its way, it took it.

Upon arriving at the boat at 3:30PM, there was NO ONE there to tell me where to go, to help with the bags, nothing. I figured it out by finding the TSA place to go through before boarding. There was a group of about 15 people there, waiting to get into the TSA screening building but a TSA agent wasn't letting anyone go through the line, although there were many agents just standing around doing nothing. We were getting a bit upset, and finally, another TSA agent opened another door to let us in an go through the screening (the first agent was VERY upset at this, screaming at us and the other agent...very strange). Through all of this there were no Norwegian employees there to help.

Cabin Review

Aesthetically nice cabin but, the bath drain stopper did not work, the advertised "refrigerator" turned out to be what the staff told me was a "cooler", the air conditioning did not work (a problem for an Alaskan traveling the Caribbean!), the "Queen Bed" was actually two twins put together; which was okay except they were too short (and I am only 5"11" tall) so I had to sleep sideways from corner to corner so my feet would not hang off the end, and the steward did not speak much english!

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