Embarkation: Was good except for a very loud noise shaking the floors prior and during which lasted for hours. Which was okay but not on the last day since the ship returned at 1:00 AM to Fort Lauderdale rather than 7:00 AM the following day "due to maintenance"!
Public Rooms: Are very clean and organized.
Linen Service is excellent. The room gets made twice a day. However we had a horrible experience during the night EVRY Single night.
The first night we were awakened by a scratching and tapping sound in the ceiling of our stateroom. We immediately requested that Customer Relations have an engineer do an inspection or move us to another room as it was very disturbing to our family.
We got no place with this request and felt disrespected by the staff. It was a long week on the ship as we endured the sound in the ceiling every night (awakening us around 3:00 a.m.). Management was sarcastic and promised to move us but never did. Also, we were bitten by Bed Bugs all over our bodies,
Again we complained to staff. We showed them the Bed Bugs Bites all over our bodies. Yet nothing was done about this either.
Needless to say, this first cruise has deterred us from ever considering a cruise with Princess again. I would be most interested in hearing if anyone else has had such an experience with Princess.
Over priced. Also the Shore Excursion Desk has limited hours. They are hardly available to inform you or to get tickets. Also they charge you for Adults rates for children over 12 years.
We bought excursion tickets to go to the beach in St. Thomas. All we got was a taxi which dictated that we would spent only 2 hours at the beach, then we had to go shopping by force. We did not want to go shopping and the Taxi Driver who was appointed by the ship's Shore Excursion refused to let us stay for an extra hour only till 1:30 although the ship was suppose to leave at 5:00 PM. The driver also refused to take us back to the ship for he insisted only after we went shopping. He abandoned us downtown in the burning sun although he was supposed to take us back to the ship.
We complained to the Excursion Desk Manager who refused to accommodate us in any shape or form.
Dinning Was the only good thing on this cruise:
The restaurants were very clean. The food was 5 stars. The service in the restaurants were fantastic.
Also the snacks counter which is available 24 hours has very nice menu. The staff was very friendly.
The staff was very cooperative and very friendly. Except it had limited hours. Also it is not available when the ship is at a port. So if you want to spent some adult time or the children have no interest in leaving the ship, that is not an option.
Staff are inexperienced and rude. They lost our pictures 4 times. We had to pay for correcting the colors.
Pictures were too orange. We paid extra, then they asked us to come back which we did 4 times every day for 3 days. They found them then they lost them again, The manager was so rude, he said that Americans like to be bribed ! in order to get our pictures right!.
Overall we were not impressed with Princess. I think we would have been more impressed had management heard and responded to our problems.