Will never sail with MSC again: MSC Fantasia Cruise Review by PFKC
Overall Member Rating
Will never sail with MSC again
Destination: Europe - Eastern Mediterranean
To sum up, if you want a relaxing holiday with fine dining, first class shows and cultural activities don't cruise with MSC. However if you're not fussy about what food you're served nor what entertainment is on offer, you enjoy loud conversations and rude staff and want a care free holiday with someone else looking after the children whilst you frequent the many bars or the casino then MSC is the cruise company for you.
I did email my concerns about our cabin to the Australian branch of MSC cruises who forwarded it to the head office in Italy. I received an acknowledgement of receipt of the email from head office which stated that it “would be investigated promptly by our dedicated Customer Care Team and a reply will be sent to you shortly”. That email was dated 16/05/14 and still I have heard nothing. Typical of MSC cruises. Other people we spoke to on the cruise said they also would never sail with MSC again, even a couple who had never sailed with MSC previously but who had their ocean view cabin upgraded to a B2 cabin on deck 12 for their 2 back to back cruises. The saddest part was the number of first time cruisers who said they would never cruise again after their experience with MSC. We love cruising and did our best to assure them that MSC was not typical of all cruise lines. The many other cruises we have done, particularly Celebrity and Princess were fantastic, whilst other passengers praised Royal Caribbean and Holland America. I just wish that I had taken notice of the cruise reviews of the MSC Fantasia before we booked our trip. Of the over 200 Australian passengers who were on the cruise, many that we spoke to said they would never cruise MSC again and now I see that MSC is coming to Australia in 2015, good luck to prospective passengers. Less
Cabin review: 9046
Cabin was fine EXCEPT that there was a metal balcony wall that obstructed all views when seated. Since we always have breakfast in the cabin when cruising the whole atmosphere was spoiled. Sitting on the balcony was useless as your face was about one metre from a solid wall. I don't know how many beautiful views we missed as we weren't prepared to stand for the 36 night cruise to find out!
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