Bermuda is an easy sailing for us, and we have been quite a few times. NYC is close so we do not need to fly. The ship is beautiful but i would agree with other reviews, that by including so much, there is some sacrifice made as to the quality of what has been added. Not enough deck chairs available. People save tham and do not use them and it is really annoying. Not enough pool space. Kids seemed to enjoy the kids pool area, the ropes course, the water slides and mini golf, but there really was a lot of space devoted to all of these so if it doesnt work for you, you need to realize this ahead of time. The gym is clean, but is way too small for the number of passengers, and was crowded very often. The machines did seem to be in working order as far as i could tell and i think they are "state of the art". The jogging track is probably too short and too heavily traveled by pedestrians for most real runners.
We feel the service has generally declined (industry wide) due to automatic gratuities. The staff is mostly nice and they always "good morning" you in the five foot rule. But as for genuine, above and beyond the call of duty, i did not witness any. The wait staff in the main dining rooms was adequate. The food was very good ( IMHO) and there are a lot of choices listed Again, IMHO, the items have too many ingredients listed and the dishes seem to be all over the place because of this. I also have food alleriges and key items were not clearly itemized. ( example, we were told the molten lava cake has nuts in it ( which is unusual) but it doesnt say so on the menu.) The choices available for vegetarians is fairly limited so be prepared if this is a concern for you. Seating was fast in the main restaurants, but the food service was often very slow. Coffee was never really offered with dessert, so if you want it you will need to speak up. We ate at the buffet or main dining rooms and did not go to the specialty restaurants. Buffet offers a lot of choices. i always can find something. if you are on a vacation to just complain, then you should probably just stay home. if you dont like an item get something different. life is too short.
The Cirque show is not to be missed. First night does get you 10 dollars off per person, so why not do it then? I was impressed by the show and the meal. I also did the wine lovers the musical luncheon and it was well worth it. 6 small glasses of wine, duck salad, large filet and shrimp, broccoli,mashed potateoes, and mochaccino cheesecake with banana ducle deleche (Yummy) They dont really advertise this well, and its on the last sea day so its not very well attended, which is a shame. I thought the burn the floor show was awful, and the rock of ages show was even worse. I truly do not understand the target market for either of these shows.i am booked in 7 weeks to take my son and i will definitely not be wasting my time on either of these shows. the comedian magician was fair, but his heyday was probably 30 years ago, so you be the judge for yourself. you need to reserve all of the shows you want to see which can be tricky as it is sometimes hard to tell how long a show might last. we missed a second city show because the rock of ages show went 2 hours long. It is easy to do at the interactive kisoks all over the ship. ( very nice feature) I went to guest services and they printed out my reservations because it gets kind of tricky to remember what you book.
The bakery on board has nice coffee drinks and baked goods at reasonable pricing (as i had OBC to use) the alcoholic drinks were priced as you would expect. nice size, and alcohol mix seemed to be proper to my taste buds. there are a few bargains available so check for the drink of the day if you want to indulge.
Guest services was very helpful and the lines are kept clear by staff helping you as you waited in line to re-direct or sometimes just answer you question. this is a nice touch.
art auction is typical (and plentiful...maybe 4 days now), except where is the champagne i always remember? they must bo on to us...and only bring it out for the real bidders.
fireworks were decent for cruise ship, held portside. we watched from the boardwalk area which was a noce spot.
we had a nice M & G, and cruise staff attended to remind all of us CC members that if you have a problem and dont ask for help its not fair to bash them about it later.
overall i had a great time and you can also!