Great boarding. Great overall condition. Clean. Great stateroom. Great food. Great entertainment. But service is lacking that personal touch. Even though there are 6000 people on board (more or less, including crew) it really never felt like it. In fact, often times my wife and I found ourselves in the Viking Lounge (and similar areas) where there was nobody else to be found! It was amazing to be so alone on a ship with so many. Other areas like the pools, however, were packed. Never did we stand in long lines to wait for anything... except for help with Excursions. The only other lines we saw were people waiting to get into Windjammer. But frankly those same people could have eaten better food at Solarium with no waiting. Anyway, the ship is huge with so much to offer. We really liked most everything but found ourselves wanting better, more positive, more proactive, more personal customer service. Instead, it seemed the staff was overworked and really only looked at us as "just another bunch of customers."

My complete report as sent to RCI via their online survey is:

THE BAD Read more