Holland American was truly more than a disappointment. DO NOT WASTE YOUR MONEY. Service, activities, food, cabin, dining were below average standards. FYI-arrived to our "suite" with balcony and had little to no air conditioning for over 5 days-complained to our cabin person and was put off daily. Finally went to head of services on Main Deck and spoke to supervisor they will look into it. After many so called adjustments it did not get better. I was constantly told they checked the air flow and it seems OK-solution to them was to keep our drapes closed- after much time and aggravation they finally admitted there was a problem with the air conditioning belt-they send a bottle of wine for our inconvenience and we took it down to dinner and was told that there would be an $18.00 corking fee. Took wine back to Main Deck the super was not happy and assured us that he would have wine served that evening-dinner came and in the middle of dinner the staff could not find our bottle of wine, until the end of dinner-spoke to supervisor again and told the poor communications this ship the attitude of the staff was less than poor.
The cabins were in disrepair, the cruise ran out of many of the food items after 5 days, the fruit was over rip and poor quality as was the vegetables and most of the meals were below any standard I ever had on any cruises. It seems this line was bought recently and Princess, and Carnival along with Holland American are all sister ships. The drinks, cokes, teas,, anything are NOT FREE anymore, in fact when purchased you are charged a 15% gratuity fee along with tax, that 15% gratuity is on all charges. On your bill you are charged a daily rate of $12.00 per day to go toward gratuity for help on the ship. This charge is not told to you ahead of time, but simply put on your bill. The atmosphere from other cruisers were much dissatisfaction -I found out about this $12.00 per day charge from past Holland American persons who have cruised this ship and would never return. I was told to go to the Main office and request removal of this charge, I did and they did it, regretfully. The staff, crew were generally unaware of where things were etc. Not a happy lot. The disrepairs in the cabins, and ship itself were unfortunate and not pretty. This is a tired cruise line that does not care about its clients. Would NEVER advise this line to anyone.