We have just returned from a cruise on the OPERA. The best advise I can give to anyone who is booked to go on this trip, is to break a leg or similar, anything to avoid having to go on this ship.
our trip was a catalogue of disaster from the moment we stepped on board.
Regarding the food, a welcome buffet consisted of cold half cooked burgers of some discription with cold chips. If only we had known this was a portend of things to come. We tried eating in both the restaurant and the buffet, I cannot recall one meal that was served hot. Complaining does you no good, whoever you complain to will go to sort it out, never to be seen again. The food was described as "Italian Cuisine", I have stayed in a lot of Italian hotels and visited a number of Italian restaurants and have never been served such a poor standard of food. The best to describe it is as a third rate greasy spoon.
in general the ships staff are miserable, lie about their position in the staff, More
claim to be people they are not. Unless you are German, French upper class or Italian, they seem to delight in giving you false information usually because they do not have a clue what they are talking about. The exception to this is the lady who cleaned the cabin, the buffet manager and our waiter in the restaurant.
We were given the wrong disembarkation luggage labels, promised four times that the correct ones would be sent to our cabin, in the end I refused to move from the information desk until I was given the correct ones and created a scene whereby nobody else could be spoken to until it was sorted out. Even then we were sent to the wrong meeting point and in the end were able to just go through customs and off the ship.
Despite asking for a quiet cabin, we were put directly under the childrens play area and the people in the cabin next door must have lived in a zoo. They were continually shouting, screaming at each other and bouncing off the beds and against the cabin walls. Again no amount of complaining was any good, the standard reply was "there is nothing we can do" This went on for the duration of the cruise.
Thank goodness we are off that ship.
DO ALL YOU CAN TO AVOID HAVING TO GO ON THIS SHIP.