I am a Gold Lattitude member on NCL and have sailed on 4 other cruise lines. I will probably cruise on NCL again, but not on the EPIC. We prefer the inside cabins. Our cabin, 13092 had burned out lights. When lights were replaced, we discovered that the cabin was so dimly lit and the mirrors so awkwardly positioned, that applying make-up or shaving was difficult. My husband dropped a contact lense and we had to pull out our travel flashlight to find it! Also had maintenance isues with a sliding door concealing the commode. The sink in the room, was too shallow and if you tried to rinse your mouth out or splash water on your face, you were in danger of poking your eye out with the spigot handle. Everytime we exited our cabin, we had to move baby strollers out of the way to get down the hall. Children were allowed to run up and down the halls and their thundering footsteps were heard throughout the night. Used laundry service and the clothes came back with a nasty smell to them. Crowds everywhere - lines everywhere. Blue Man Group was excellent, but Legends in Concert was embarassing. Since when is Shakira a "legend"? Performers in Legends were sub-par. Was outraged to approach an empty table in the Garden Cafe on 15th level and see a laminated card that said "RESERVED FOR SINGLE TRAVELERS". Those tour coordinators do not run the ship! Same outrage for the "RESERVED" rows of seats in the Epic Theatre for Haven guests when it was made clear to everyone that seating was on a first come first serve basis. Every passenger should be treated equally. As soon as we heard about some additional entertainment, we found the performance "sold out". And now my biggest pet peave: "WASHEY WASHEY" -- I am very aware of the need for travelers to wash hands frequently, but I do not want to be sprayed with hand sanitizer in the eating areas or on the gangway -- and the use of the term: WASHEY, WASHEY -- brings to mind old black and white movies which featured "Chinese stereotypes" -- much like having the movie versions of Native Americans say "HOW" . A more politically correct statement would be "may I offer hand sanitizer?" And please get rid of those annoying "characters" at the bottom of the gangway, tryng to grab you for pictures. Does anyone actually buy those pictures? The only positive is that in Barcelona embarking and disembarking is relatively painless.