My wife and I just returned from our Baltic vacation, the main portion of it being a weeklong cruise on Seabourn's Quest. This was our first Seabourn experience, and as the title says, Seabourn exceeded our expectations.
First, the physical stuff. The ship is quite young as it went into service in June 2011. The ship was in great shape, as we saw no indications of the all too common unsightly wear and tear you can see on older vessels. We had a standard suite (#729 -- great, mid-ship location) that was plenty large enough for us -- there was no "squeezing" between the end of bed and the wall or dresser, something we've experienced on other ships. The suite's sitting area was fine, too, including a couch, table, two chairs and a handy ottoman that could used as a mobile table to snacks or any other use. The veranda seemed to extend further out than others, so it was very nice, too. The suites offer a good-sized walk-in closet that actually hand enough nice wooden hangers for our clothes; it houses the safe, water vests, extra blankets and pillows, too. The bathroom was simply elegant, too -- granite throughout, nice lighting, two sinks, a shower, a separate tub and the toilet, of course.
Second, the staff service. In a nutshell, simply outstanding from embarkation through disembarkation. It seemed to us that the staff fully intends to provide an incredibly high level of customer service -- they want you to have a special experience, and they succeeded with us. Friendly, yet professional, was the provided by all of the staff, from the food servers, room stewardesses, bartenders and the other support staff that are always available. What was tangible is that not once did we experience a "that's not my job" attitude; they either handled it or made sure your need was addressed by the right person. I give big kudos to the staff for their execution, and also to the management team that developed the service standards and the required training and follow-up for the staff. Staff and management are on the same page at Seabourn.
Third, the dining experiences. Seabourn's Quest offer "The Restaurant", which is the main formal dining room; The Colonnade, for still very good quality food in buffet style so that you can dine more casually; and of course the deck restaurant for the quick and easy food (burgers, pizzas, and other offerings of the day). We enjoyed each of them very much. The Restaurant offers a Chef's recommendation each night, as well as their standard fare -- we found the quality excellent. Most nights, a jacket is required, which is OK, I suppose. I'd prefer no jacket required jut to lighten the packing load, but I understand the intent. And when I wanted to go casual, to the Colonnade or deck we went. And the room service is excellent, too. Each late afternoon day, we enjoyed a terrific shrimp cocktail or a cheese plate along with a glass of wine.
Fourth, the excursions. They are nice and expensive. We stuck to Seabourn excursions this cruise and they handled the process very well. We've used private excursions on previous non-Seabourn cruises, and to be frank, they offer a lot of benefits. Also expensive, but you can direct timing to your liking. The group excursions, however, get you preferred entry at most locations, so that's a plus.
Overall, we loved our first sojourn with Seabourn on Quest. We had a terrific similar experience five years ago on Regent's Navigator, and a rather disappointing time on Crystal's Symphony last year (some interactions with two or three staff members really negated an otherwise good cruise experience). I would highly recommend Seabourn to anyone considering them for a cruise.