This is our third cruise and first with Celebrity. We choose Celebrity because of the 7 day itinerary they offered and the mostly positive. I guess that either the level of satisfaction has been lowered because our overall experience with a so called upper class cruise line was average at the best and below,what we have previously experienced Princess and only slightly above Norwegian.

Prior to the cruise we had several problems accessing the Celebrity website and when trying to contact the cruise line via telephone it was a minimum wait of an hour or more. Unacceptable

We arrived at the Venice port only to experienced a long wait again and generally a system that really did not make sense. Read more