Overall the ship is attractive and the Centrum area very attractive. The food was generally good (not very good, but good) and I enjoyed the quarter mile jogging track on Deck 10. Embarkation and Disembarkation were as smooth as we've ever experienced, but ship has a number of negatives though that detract from the experience. While there are a lot of nice interior seating spaces to have a drink or relax, overall the ship had a crowded feel. Unless you got to the theater at least fifteen minutes ahead of showtime there were no seats available. The exercise facility was fairly small and heavily used. The restaurant service was very hit or miss. Some of the wait staff were excellent and some appeared to be clueless. An overall lack of consistency and training were apparent. In general the staff appeared to be harried. The Anytime dining for the first several nights was by far the worst we'd experienced on any cruise. Even with reservations the first night it took 45 minutes to get seated. The next several nights were better but still bad. One night after being seated it took 30 minutes to get our appetizer and over an hour to get our main course.
We were somewhat perturbed that between 3 PM when the Windjammer closed for lunch and 6 PM or so when it opened for dinner the only place to get a snack was the Park Cafe, which had a limited selection. The same holds true for after 9 PM. How hard would it be to keep part of the Windjammer open and at least have some cheese, crackers, and other light snacks available?
Lastly, while our ocean view cabin was bit small it was adequate; the shower, though was the smallest I've ever encountered on any cruise ship. I'm a trim guy at 150 pounds but felt cramped. I don't see how a large person could even fit in to it. It was literally the size of an old phone booth.
Lastly, the bath amenities (actually amenity) consisted of soap. I can understand the lack of lotion or conditioner, but not even any shampoo! Come on RCCL, that just smacks of cheap.