Louis Aura Cruise Review by Shane Edward: Louis Olympia
Member Since 2014
Well where do I start, firstly upon the room allocation on the 3rd level there was a strong smell of diesel oil throughout the air conditioning which made my wife sick.
After complaining about this with a poor response paid 120e to upgrade to L6.
The fumes were throughout decks up to five to the rear of the ship and lasted for at least 2 days meaning those areas were out of bounds for us.
The ship was originally commissioned in 1968 and the rooms are small. No room to store two suitcases so they take up space on the floor. The web site is misleading as one bed is folded up so it looks as though there is a double be in the room. The ship was refurbished and was in good condition except for the fumes.
As we did not book the trip, it was arranged by a tour company we were to endure 4 days.
Customer service varied with room attendants very good but waiters both food and bar varied from average to very poor.
Food was very average and if More dinning in the dinning room you were herded to a table where if you had English speaking on the table you were lucky. Very difficult to make conservation.
As my wife was allergic to garlic, the staff were not willing to arrange other meals and only offered salad or chicken and the purser said that the chef could not make special meals.
Only main meals offered and you pay for snacks.
Tipping was not necessary as the tour groups pay flat fees at the end of the month and this I believe is why service varies.
The drinks package is good value and as for the entertainment was not watched in the evening but deck entertainment near the two pools was great. Drinks are signed for by the customer but watch what is charged as our friends noticed extra drinks on their receipt and when asking the waiter about it said that they weren't paying for them. (Inclusive of drinks package).
Good points about the voyage was that the ship was on time and service to the islands was well organised. Less
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