We had a very fantastic and enjoyable trip crossing the Pacific -- the entertainment was outstanding, the lecturers knowledgeable and witty, the service top notch, the food delicious (especially the Olympic) and the crew entirely approachable with excellence in the forefront. I have read other reviews about this trip and although I agree with some of the points raised I wholeheartedly disagree with complaints about the ship and crew.
First to mention, our upgrade from 'suite guarantee' to a Royal Suite was fantastic and made for a very incredible trip! Hence, I imagine part of our experiences enjoyed on the voyage may not be comparable to others.
Embarkation in Yokohama was confusing and if we had not taken matters into our own hands it could have been a long and drawn out process (i.e. waiting in line to get a number to wait in line to get processed). But, that was the port’s process, not the ship. Since we were in a suite we by-passed that process, although we had to convince security to let us through; however, once we got into the ship's processing area we were treated like royalty. There, we were met by Maritza (Michael’s Club concierge) and personally escorted on board to Michael’s Club -- where we waited comfortably while our room was readied, which needless to say, was fantastic -- and our butler, Richard, was outstanding!
Fantastic accommodation, the only downside was with the cold weather on the crossing we could not truly enjoy the large deck and spa.