Things started to go wrong from the minute we boarded. Greeted in the Centrum and directed to the Caballeros dining room for lunch. We were shown to a table with a view and were served by a very pleasant young man. The buffet style lunch was excellent plenty of choice and nicely prepared. We decided that we would save some time and asked our server to arrange a wine package for us, which he promptly did and we signed and paid.
The rotational dining was the first downside. We arrived at the designated time and restaurant, Caballeros again, and were seated in a corner, seemed like the naughty children's area. Adjacent to a group of loud Red necks. We asked to be moved immediately and were accommodated. Once settled we asked for our wine!
Our server queried where we had made the purchase and immediately informed us that he would cancel the original and re order so that he could claim the commission or gratuity for the wine package? We thought this strange. But did alert us to the way Disney seem to operate their staff systems, money orientated.
We were Mid ships and the elevator system and size on this ship is an absolute joke. Three broad beamed ladies and a stroller and it wait for the next one. Being four abreast meant that you had to be alert. If your standing on the Port and one of the elevators arrives on the stbd side by the time you have made it across to the elevator and providing its not fully loaded you have probably missed it. We called it the Disney dash.
Being oldies 65 plus we were not really interested in the hoop de hoop that seemed to be the basis of the whole ship. Preferring to spend time in the Quiet Cove area with a book or just sunning ourselves. Unfortunately the tranquillity was spoilt on one day when somebody in charge had given permission for a Bar Crawl which was attended it seemed by loud mouthed beer swilling, people mostly it transpired were domicile in New York.
We have travelled on this ship once before doing the Westbound leg and the shows and the entertainment it appeared had not changed. Except for Maleficent (which lost its sound at a crucial point of the film) Disney should try to avoid using pirate copies. LOL
Customer Relations were next to useless when it came to solving any issues. We endured noises as if somebody was banging a heavy implement against the hull.WE reported this on 11 occasions.
We were offered recompense but did not consider the amount offered to be enough.
They even tried to temp us with a 20% discount off our next cruise. Thats 5% more than you can get for booking a cruise on board.
It was also mentioned that "they", They being shore office may offer a free cruise. We told the young lady that we would not accept that either.We are old but not stupid.
Overall the experience was very disappointing and we have vowed to never travel with Disney again.