We arrived at the Port in NYC at 11 am on June 7th , and there you had the usually craziness and busy heartbeat of the City, with passengers coming of downstairs and passengers getting on upstairs ,you can imaging that it gets a little hectic. Our suitcases were taking from us right away and we were directed to go to the elevators and go downstairs.
We had priority boarding for the first time and we were a little confused on were to go, there were a lot of different lines to go to, and with so many latitudes and Casino at sea Passengers it was confusing on where we needed to be.
Once we showed someone our papers, and told them we were in a Deluxe Owner Suite, it was smooth sailing from then on. We were ushered right to the front of check in and were checked in within minutes , we were then taking to the VIP lounge, where we picked up our Suite Key from our Concierge Carlos Zarate who throughout our whole cruise was amazing, he always made sure that we were well taking care of, came up to our suite several times just to check on everything.
After waiting for maybe 30 min we were taking to get onto the ship. It seemed like there was little problem
with some of the keycards not scanning so it took a little while to get on the ship.
We took our carry on the Bliss lounge to drop it of so we could go and have lunch without taking it along
turns out that since we were Haven Guest we should have left it at the Concierge Lounge on Deck 13 right by Cagney's.....no problem it was delivered to our Suite, we never had to worry about anything. After having a very nice Lunch at Cagney's and meeting some very nice people and the super wait staff we were told that the Cabins were ready, so about 1:30 pm we made our way to our Suite. wow and what a suite it was, posted a different review on that.
I'm afraid that this review is going to turn into a book so I really just need to say that our cruise was simply amazing and we booked again for next year with the Gem in the same Suite, it is truly a ship with in a ship if you stay in the Haven.
We need to acknowledge some Crew and Staff members.....our amazing Butler Zahid Ahmed we never wanted for anything he anticipated our needs before we even told him, he was always ready to assist and help us and even our friend he knew them by name and they loved him as well.......our out of this world Stateroom Stewardess Gigi Morales thank you for keeping our Suite in top notch shape and for making all of those terrific Towel Animals (our Zoo) Gigi always met us with a smile and we had many very nice conversations with her. Please keep her on the Gem .
Then there is the Chef Pinto Tyson thank you so much for letting my husband share in the Crews Curry Goat and the awesome fried Chicken prepared for the Crew but we were able to share with our friends and we all loved it. Last but certainly not least there is Jenny Lim our outstanding Hotel Director a Gem working on a Gem what can be better then that. She made our cruise so special with her caring and helpful nature, just talking to a few crew members and staff you can tell she is loved and respected by all. We had a small issue in a Dinning Room and after calling her everything was solved within a matter of a few minutes, no this is what customer service is all about.
She even arranged that the food be brought to the Guest who had Cabanas on GSC because of the heavy downpours on the Island and we could not make it to the BBQ, that is going way above and beyond.
There is so much more to write about and I'm afraid that I'm letting out a lot of people so in short just let me say Thank you to NCL Gem for a very enjoyable Cruise and the friendship that were made on that ship. One more person I need to thank and that is Selsa a Pool Deck waitress, so friendly and she knew what we like to drink before we even said a word. DanDan CD and Nacho ACD fun fun fun, cant wait to cruise with NCL Gem again next year.