Me and my husband have cruised over 60 times. Long and short cruise with many cruise lines from pulmantur to silver seas. This is the time we have been the most disappointed after pulmantur which was a disaster
I have to say that we are usually happy with our cruises otherwise we would niot have cruised so often
We were expecting this cruise to have one of the best services and food..... Well that was not the case at all
The cafeteria is very ordinary. Uncomfortable chair and some of the meals like school cafeteria almost..the food in the dinning room is not good at least half of the time. Food presentation very poor many plates were returned by customers......one night we had escargots. That did not look like garlic escargots as listed on the menu...no taste at all presented on a kind of bread very dry. Everybody at our table returned it, same night lobster tail over cooked very tough . Also returned at least half of the time I did not eat my main meal.....the soups were good So I ordered 2 soups...........
Now about service example. Pool on deck. 12 absolutely no help to take your chair which could be on top of pile. Other passenger helped me....
Balconies on deck 4 and 5 you have to stand up to see out because they are closed for about 3 feet so if you sit down you only see the metal wall.... Also there were pipes along that balcony that were all rusted and there was rust on the wall.....hard to believe
We met people that had reserved for a world cruise on that ship and they devided to cancel even if though they were losing money
We are thinking of going to South America about 40 days. And also the world cruise but it will not be on that vessel
Positive points. Dancing music......shows we're good.....queens room very elegant....afternoon tea good