Having enjoyed a few cruises, including Thomson who we have always found to be extremely good, we booked this last minute, all inclusive, on The Island Escape..."its' cheap so we will take it for what it is" we agreed, after all Thomson cruise have never let us down. Sadly "taking it for what it is" was so very difficult!
Firstly having registered my card at reception, I have been charged for items that were not ours, albeit corrected and refunded, now they have just taken payment for a second time for on board services, which I have spent an hour on the phone to try and get rectified. 15 DAYS LATER AND i AM STILL WAITING FOR A REFUND. One lift out of service (and has been for some time apparently) made life difficult when most of the port departures were from the lowest deck (3) Our level too which, although it was very basic and old, was clean and tidy. Sadly not quiet though, no problem with engines noises, but the sound of a steam press and I assume bedding being hung, woke us late at night and very early in the morning.
Food: stands out as being cheap compared to other ships, the two restaurants always served the same menu, so no point looking for a variation, unless you want to pay extra to sit behind some pinned up net curtaining in the main thoroughfare to and from the Beachcomber restaurant( saw one lady trip up over these)
The usual photography on boarding and around the shop happens, but the photoshopping of the background on many of the pictures seemed to lack professional touch, many of them the background ran over the subject?
Entertainment: Feel a little sorry for some of the acts having to work through an antiquated sound system. the classical lady singer in particular had people leaving whilst she was performing, the high notes were just too much for the system.
Afternoon tea is a pleasure we enjoy...not here though. Same sandwiches everyday, just no imagination from the chef or perhaps his boss and the cream? what was that? it certainly wasn't real cream. If you like your fruit, only the cheap fruits here, don't expect to see a grape anywhere on board.
Excursions are good although a lot of emphasis is put on you not going anywhere on your own in case you don't make it back to the ship in time. "Use our excursions we will not leave without you", how then did the coach leave behind a poor lady and her disabled son in Rome???? thank goodness they were squeezed onto another coach after having the fright of their lives...not good Thomson!
All in all I suppose it is what it is, but we now do wonder if the whole Thomson fleet have cut corners.