I was on the verge of tears after so many easy things went very wrong. My husband had to tuck me away in a corner and seek other vendors to assist us due to the Royal Caribbean's inadequacies with respect to customer service.
We like to plan ahead and make the most of our vacations so we planned excursions, dinner, and spa sessions before even leaving port! The spa and excursions were all planned through the website and my credit card was charged. The first thing that came up was the spa shave for my husand on the first formal evening. We delayed our dinner plans at the main dining room in order to give him time to be freshly shaven and put on his suit. When it got close to his appointment, I walked him up to the nineth deck and waited for everything to be squared away, but it wasn't! They had completely LOST his appointment and blamed computer troubles. When we explained the timing was a factor, they told us that they had no availability at this time but could fit him in another day - how about tomorrow (when we are in port all day and not just at sea)? We double checked my appointment and rescheduled his thinking this is just a fluke and he went down to shave himself in our cabin.
His appointment came later in the week and they did not have a professional barbor doing the job at all - it was a woman that was better as messages than a razor so he ended up with razor burn and said he could have done better on his own - we paid almost $100 for an ameteaur shave!
Overall, the cabin was fine - just what I expected though the shower is tiny :)