Just come back from 2 week cruise on the Thomson Dream. Having cruised on this ship to the caribbean two years ago and having a really great time, we couldn't wait to set sail. Our itinery this time was Moorish Delights the first week and Mediterranean Medley second week. We sat on the tarmac at the airport for over an hour going out, due to a lack of baggage handlers. Exactly the same happened on the return flight except this time is was for 1.1/2 hours for the same reason. Get all the passengers on the plane, then tell them the bad news!
First the good bits-: cabin 9022 was very good and the cabin steward couldn't have been better. It was clean and tidy and he didn't knock on the door once.
The three girls in the Argo lounge were always cheerful and happy.
The main restaurant was excellent, we couldn't fault it for food quality and service and they always found us a table for two, which we prefer.
Now the bad and the very bad: The buffet restaurants were a shambles and overcrowded which is a shame because the food was good. We had to queue for everything, this was expected, but the layout could have been devised by a kid. Soup was available alongside the desserts. Rolls etc, cold meats and salads were first in line, then the mains. You could select meat & veg or fish etc, then right at the end of the line was a carvery. This means that if you wanted more than one course you had to join the end of the long queue again. Thomson decided to insist on members of staff serving, supposedly because of a sickness bug and the passengers were not allowed to help themselves to anything. We are of the opinion that this was as much about saving money as hygiene as the crew gave out such small portions of everything. My husband asked for potatoe croquets and was given 2, he is 18 stone and 6ft, so he had to ask for, more - please, he said he felt like Oliver Twist.
Free upgrade to all inclusive drinks package was given to us for booking early. Great you would think, but not so great, the bar staff insisted on one drink, one card, which is stupid, after two weeks some of them were still taking the two cards away to the bar before they would bring us drinks. We had constant arguments with the drinks waiters trying to charge us extra for certain drinks that were in clearly marked as included free in the A/I package. We had to insist on seeing the bar manager before the harrasment ceased. We stopped using the Medusa lounge for just this reason, too embarrasing. Having been on 9 previous Thomson Cruises we can only summise that this crew were new and were not very well trained.
Very worrying was an announcement from the bridge at 1.00am "Code Alpha, Code Alpha, open deck 8" sent through the tannoy to all the cabins and 3 men runing along the promenade deck with big red backpacks. It was scary to be woken up not knowing what the hell was going on and was it a problem with the ship. It turned out that a passenger had fallen down some stairs and the announcement should not have been broadcast to the whole ship.
Soot from the funnel showering all the people and deck 8, no service on lower decks, breakfast table being cleared halfway through our breakfast. I could go on and on, needles to say we have changed our minds about cruising on the Dream to the caribbean in February.