Having never cruised before we were not sure what to expect but it was delightful. We had a superior deluxe stateroom between three of us and there was a very comfortable sofa bed and masses of room for all of us. The staff worked really hard and nothing was too much trouble. They were not able to stop for leisurely chats but that is not their function, they were however always friendly and helpful, eg. my brother had bought a DJ and the shop had not removed the security tag. A quick trip to reception and a carpenter clipped it off with pliers in minutes. The headliners shows were professional and the operatic tenor did both popular classics and operatic style musicals and some lovely Maori songs as well. The planet bar was a great place to sit and watch the sun set and the food in the Peninsular restaurant was good quality. For those saying the portions were small, when you have up to five courses I prefer smaller portions so you can get through everything - but then quite a few people on the shop looked as if they could have done with smaller portions but had gone for the large option instead ;-).
I can't comment on the trips as we did everything independently as we are all mobile and the ports were compact. The best show in town was watching the Fjords go by from the comfort of the balcony. I struggle to think of anything that disappointed, they didn't have redbush tea and the interactive TV was slow and could have done with a search facility and disappointingly there was no Norwegian themed food at all but complain about that and you would never be satisfied. The weather was amazing which helped of course but even putting that to one side it was an experience we can't wait to repeat.