This was our 4th cruise on Princess in the last year, and there was a definite decline. Alot of cutbacks- no sommeliers on board, no coffee mugs or fresh juice included with packages, shorter production shows, etc. We overheard alot of long-time cruisers like us making the same comments.
Service- Our poor waiter had too many people to serve, and worked so very hard, but his large tables were some of the last to leave the dining room. Ran into some rudeness among bar staff, and inconsistent drinks. Would order same drink in 2 bars and get 2 different drinks! Both embarcation and disembarcation in SF was very disorganized and slow.
Food- The specialty and main dining room food was great, but stay away from the buffet! We like to eat light at breakfast and lunch, but the selections in the Horizon court were not good, and did not look at all appetizing.
Entertainment- Not very good. I love the production shows, but the dance steps were rather basic, staging so-so, and they were shorter. Had some teasers in the atrium, (Beatles, jugglers) that were so bad didn't try the full show. Plus, most things to do on the patter now either involved a charge, or were trying to sell you something. However, the naturalist from Alaska was exceptional- very interesting, informative. Hated British invasion show the first time, so sat in the back where I could walk out this time- it didn't improve!
I always think no such thing as a bad cruise, just some are better than others !