This was the first time we sailed with Celebrity and were expecting it to be a cut above Carnival, Norwegian and Royal Caribbean. Unfortunately, we found the ship to be in need of an update - nothing terrible but definitely not as nice as other ships we have been on. The decor was drab and a little worn in some places. The cabin was small. The cabin steward was great though.
The first night, my salad in the main dining room had browning lettuce. The pasta was horrible - dry and hard like it had been microwaved. The wine steward never did bring the wine I ordered. That was the first night. Unfortunately, this continued throughout the 11 night cruise. The staff seemed overworked and unhappy. The quality in the main dining room was so poor that in order to get a good quality meal - you had to go to the special dining and pay a pretty penny.
The activities onboard were not well planned and very limited. They seemed geared toward an elderly crowd which was probably appropriate since we were probably the youngest on the ship and we are in our 60's. Also information was hard to get even when you went to the service desk - only limited info was provided.
We did enjoy the ports - they were fun.
Disembarking in Copenhagen was a nightmare! It took hours. People waited in the terminal forever hoping to get a taxi to town. The only option was a taxi or a hop on and off bus. Traffic was backed up for miles and if you did get a taxi - you were basically standing still. It took us 6 hours to get to our hotel from the time we docked!!
Celebrity could have provided buses to transport disembarking customers to the center of town but no such service was available. Planning and preparation overall was lacking in many areas.
Their website is pretty bad too. We booked through their website - a big mistake!!! We found out that they would not honor their price guarantee. The price went down on Expedia by $225.00 a person and Celebrity said they would not honor that price drop since it wasn't on their site. Their price guarantee states in the first line "Our Best Price Guarantee ensures that you'll enjoy the lowest advertised rate on your cruise fare and preferred promotional offer." It doesn't say on Celebrity's site only.
I don't think I want to go on another Celebrity cruise. I think I've had all the fun I can take with them.