Subscribe today
Get Cruise Critic in your inbox

Silver Cloud Cruise Review by shedlinzky

Home > Reviews > Member Reviews > Silver Cloud Cruise Review by shedlinzky
Silver Cloud
Silver Cloud
Member Name: shedlinzky
Cruise Date: January 2014
Embarkation: Santiago (Valparaiso)
Destination: South America & Antarctica
Cabin Category:
Cabin Number:
Booking Method:
See More About: Silver Cloud Cruise Reviews | South America & Antarctica Cruise Reviews | Silversea Cruise Deals
Member Rating   Not Rated
Dining Not Rated
Public Rooms 4.0
Cabins 4.0
Entertainment 5.0
Spa & Fitness 5.0
Family & Children Not Rated
Shore Excursions 3.0
Embarkation 5+
Service 5+
Value-for-Money 3.0
Rates Not Rated
Write a cruise review!

Show the Lowest Price
Departure Month
Please select at least one vendor.
Avoya Travel
Direct Line Cruises
American Discount Cruises
Sponsored Links:

red arrow

Ship Facts: Silver Cloud Review (by Cruise Critic!) | Silver Cloud Deck Plans

We are experienced Silversea cruisers. Silver Cloud fell far short of expectations. Food eaten on board before sailing made us both ill. Heating system was broken for three days. Instead of apologizing, crew blamed cold weather but finally repairmen were aboard and fixed "non existent" problem. Gift shop was out of most sweaters due to purchase by previous cold cruisers on Buenas Aires - Valparaiso leg. The food on the ship was well below expectation and kitchen ran out of some key supplies before cruise ended. We would be pressed to rate the food even 3 star. Most of the tours were below par as there was little to see. Several guides seemed unprepared; others were excellent. The cruise consultant could not be separated from his computer and his replies were one word or, at most, "it's not my function."

There was a fierce electric storm upon arrival in Buenas Aires forcing us to cancel our day and a half trip to Iguazu Falls. After five months of haranguing Silversea, we received an insurance payment for less than half the amount, the premium for which we had paid before sailing, plus an semi-apologetic offer of a discount for a future cruise. Company accepted responsibility for nothing. That Silversea was not at all proactive is the most disappointing evidence that Silversea is not what they used to be.

Publication Date: 06/11/14
More Silver Cloud Cruise Reviews

Read the previous Silver Cloud review Read the next Silver Cloud review

Like This Review?

Register for a Meet & Mingle!
More South America & Antarctica Cruise Reviews
Cruise Critic's Silver Cloud Review
Silversea Cruise Deals
Silversea Message Board
Write a cruise review!
About UsAdvertisingEditorial DisclaimerPress
PrivacySite MapStoreSubscribe

Thank You For Signing Up!

Please Note: To ensure delivery of your free e-letters, please add to your address book.

We're committed to protecting your privacy and will not rent or sell your e-mail address. By proceeding, you agree to our Privacy Policy and Terms of Use.