After reading the several reviews on this TA, I had to add my humble Opine.
We are Diamond Plus on RC and this was our best cruise ever. Too many of us focus on the negative and lose sight of 14 days of service, entertainment, food, fun and people interaction.
Positive points. Cruise Director and staff - Best in the Fleet, Scheduled activities, food and stateroom service, ports, embark an disembark process, passport return process and the send off in Cobh Irleand, thanks to the cruise director, was a once in a lifetime experience with the town folks, local TV, ladies in their 1912 formal best, High School River Dance group performing and the town band playing, highlighted by Anchors Away as we got underway. All of the guests from the balconies where cheering and clapping and it brought tears to this old Navy veteran.
There was a couple of items that could have been better.
The host at My Time was overwhelmed with the job, she may have been trying but is wasn't working. After several nights of issues with our group of eight, we had NO reservations. We spoke kindly to the section head waiter and wala, we had the same table and the same time for the rest of the cruise with no check in at the desk. Great service from him, a negative into a positive.
On board customs, at sea, for Harwich, was, to say the least was a zoo. The ship scheduled by cabins but the folks just showed up dispite all the announcements. A solution, was to do the same on deck by deck system they used for passport return and this negative would also go away.
RC you set the bar high, next TA, Serenade to the Big Easy this Novemeber.