NEVER AGAIN! - Vision of the Seas & Royal Caribbean: Vision of the Seas Cruise Review by lawgrl
Overall Member Rating
NEVER AGAIN! - Vision of the Seas & Royal Caribbean
Destination: Western Caribbean
I expected an old boat, that wasn't a concern, but to not have anything going on to appeal to people under 78 was absurd and to have food that rated lower that SOS jail food was just ridiculous. We just referred to our time on the boat as state prison, because federal prisons have more going for them.
Also, I prepaid for our drink packages. The hustler on the phone said that if we wanted to drink coffee, we HAD to get the coffee/juice package at $20/day. My husband drinks coffee like a fool, so I had to get it. Come to find out, coffee is free, it's the premium coffee (lattes, etc.) that you need the extra package for. We didn't need that. So, I cancelled it. They said they were refunding the $100 back to my credit card. Well, they never did. THEN, they charged me 2 days for it on my SeaPass account, $40. And I was supposed to have a $50 onboard credit that they never applied, either. Early Saturday morning I tried to get the money situation straightened out and the "officer" in charge of SeaPass account disputes wasn't going to be there until AFTER we were getting off the ship. So, I have $190 in additional charges that I now get to dispute over the phone. Lucky me.
And I didn't even have a cup in my room for my Coke package on the day of arrival. I had to go wait in the line for nearly half an hour to get a Coke cup! Then, I didn't have any tickets for my shore excursion either, had to go back to guest services and figure that out as well. I was told that there was a "glitch" in the system and it never showed up that I had bought a shore excursion. That ordeal took another 45 minutes of my vacation away from me. Thanks RC for Royally screwing it up.
WORST vacation ever! WILL NEVER sail Royal Caribbean again!! Less
Cabin review: 4327
The room was clean & the service was top-notch. No complaints on the room and maintenance. Which is surprising considering how everything else was.
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Fun cruise / horrible food