The whole cruise started with a computer problem at check-in. We had to wait 2 hours in the cruise terminal without proper seating abilities and not even a single water, not to speak of Champagne was offered.
After check in we had to rush to one restaurant, where people were fighting for space to get a bite of lunch, crazy !!
Coming first time into our cabin, the luggage was not there. We had to do the safety drill drill first, returning to our cabin the luggage finally was there after complaining a number of times.
The we had 60 minutes for unpacking and getting ready for dinner !!!
The next couple of days were nice, pleasant staff and a good service.
Then the disaster started. Bad weather, 5 days of heavy storm.
Scheduled stops, the main highlights of the cruise, Milford Sound and Stewart Island were cancelled. Tours did not take place, we had lo sty in shelter instead of going to the Fjordlands.
No proper explanations by the Captain, no excuses, even during the stormy weather social events, supposed to be a highlight, took place, while a lot of the guests could not leave their cabin.
Then three seedays to Melbourne. Suddenly on the evening before arriving in Melbourne we were told at 9.00 p.m., that we would arrive 5 hours late and the visit would have to be shortened.
Again no excuse, Seaborn just wanted to catch their schedule where they had arrangement with local tour partners as they did not want to pay cancellation fees to them and us.
We were treated like children.
Not worthwhile a single dollar spent.
we left the ship 4 night early in Melbourne, tired of the service, the communication, changes of trips and a disastrous communication from the Captain and his staff.
Never again a cruise with Seabourn !!!!!
Go for Chrystal !!!!!!!!!!!!!!!!