Our nightmare began as soon as we arrived at the port! Arriving 12 o’clock, to discover that our prior online check in made no difference, and we still had to go through the checking procedure again, it was absolute bedlam, and sat there for over 4 hours with hundreds of other passengers, before our check in procedure began, by this time everyone was very hot and angry, not a nice atmosphere to the start of the holiday! to add insult to injury we were expected to pay for refreshments, although if we had boarded the liner at the correct time this would not have been the case. We finally checked in our room, and we're looking forward to putting the bad experiences at the start of our holiday behind us and to start enjoying ourselves! little did we know that the rest of the cruise would be just as bad! We went up to the deck for refreshments, were I queued for over 1/2 hour for a drink, whilst my partner went to queue for food, which was not only cold but completely inedible. We were on second sitting for our evening meal, and were looking forward to enjoying a few cocktails before sitting down to eat, again the queues were horrendous at every bar, and we queued for over 40 minutes, the atmosphere was terrible everyone was very angry and irate, people arguing over who was next in the queue, there certainly were not enough staff behind the bar and the ones that were there couldn't cope with the shear number of people queuing. Queued for over 1/2 hour to go into the dining room! and when returning to the bar after our meal, yet again more queuing for over 40 minutes each time we wanted a drink, and again passengers shoving and arguing to get served.
The next morning we went down for breakfast, surprisingly no queuing, but we did have to wait for over 1/2 hour before being served, and then half the breakfast was missing, the waiter put the plate down saying "sausages will be about half an hour" there was about 1/4 piece of bacon on the plates, the toast was cold, the tea was cold and no juice!
We had a lovely day in Guernsey, nice food, no queuing, then unfortunately back on board!!! were the evening was more or less the same as above, queuing for at least 1/2 hour at a time, but passengers a lot more irate and angry than the evening before, the topic of conversation with everyone we spoke to was how appalling the cruise had been.
We holiday a least 3 times a year and this is the first time we've been glad to come home, I have never experienced anything so appalling, from the start of the holiday to the end. There was definitely not enough staff on board, and the ones that were there had not been adequately training.
We spent over £200 whilst on board, which included service charges, this was an absolute joke, and at no time during the cruise did anyone warrant a service charge.