The cruise started off alright. The first day went well – my group had 8 travelers and we were ready to have a great time since we’ve always travelled on Royal Caribbean and we were so excited about it.
First off, we rented a mobility scooter for my husband for $225 with the Special Needs Group. This scooter broke down on my husband several times and we were somewhat stranded. We had to return it for a new one after it totally conked out. At this point, the customer service people were really nice to us and we appreciated it. They replaced the scooter and apologized for the inconvenience. Things were going well.
Also, I spent an hour on the phone booking excursions and explaining that I had a motorized wheel chair and my husband would have a motorized scooter. The cruise line billed me and I paid I advance for both my husband and I, to go on the excursions we booked. When we arrived at the dock to take the BLUE LAGOON Excursion in Nassau, and after sitting there for an hour, we were told that they could not take us BECAUSE OF the motorized scooter and the motorized wheelchair. Our group was able to go on without us but we were really disappointed. Especially, since I was so clear about our special needs on the phone. They refunded our money for all of the excursions due to the same reason. Things started turning bad.