This was my first cruise with Celebrity and was the worst cruise vacation so far because of the services food quality and entertainment.
Embarkation at Yokohama was very unorganized and confusing : no signboards directing guests where to check in their bags and where to line up for passenger check in procedures, very few guest relation staff to help out guests, insufficient chairs in the terminal hall.
The overall services of most staff members were satisfactory. However, my cabin attendant was careless in doing his job. He did not refill shampoo bottle when empty. He only provide one bathing soap for 2 persons in the cabin for the entire cruise. He even left a cleaning spray bottle on the floor outside the washroom one evening. I came across 2 cabin attendants on my deck floor and one officer on the staircase and they had a very unhappy faces and did not let you pass. I had to step aside and let them go first. On several occasions, I saw bucket of water with cleaning towel in it left in the deck corridor overnight.
For the first 7 day of the cruise, buffet meals in the main dinning room were served by staff members but they were under staff and did not know their duties very well. Guests had to face with long line up for food and drinks. The food in all restaurants was always cold and of poor quality : steak overcooked, shrimps and lobster tasteless. They deployed too many waiters selling soft drinks and alcohol during meals, even at breakfast.
The shows in the theater were only satisfactory. They had too many guest speakers giving out boring talks and only staged 1 movie at the theater during the entire cruise.