The cruise to end all cruises: Jewel of the Seas Cruise Review by Dr Hill
Overall Member Rating
The cruise to end all cruises
Destination: Southern Caribbean
Embarkation: San Juan
We booked our own excursions which went extremely well as the ports of call were exceptional. The bands they had on board were great. The White Party was fun! The bar staff sucked. If you don't drink alcohol and ask for water only, please be prepared to be shunned! The teen and kid's club was lacking and our 11 and 15 year old vowed not to visit it while on the ship because of the lack of enthusiasm and organization of events. A Romanian woman at guest services lied to us and stated on the first day that since we boarded the ship she didn't think we could leave the ship to return our rental car even though we had 4 hours before the ship departed! On the last night she stated that the elevators would be shut off on the day of disembarkation for ship maintenance issues and that we could not carry our luggage off the ship. The day of our disembarkation the elevators were working perfectly normal. The process to leave the ship was disorganized and very unthoughtful. We were told to be in the Coral Theater at 8:30am. When we arrived at 8:30am on the dot no one told us what to do so we waited for 15-20minutes when I asked the staff what was going on and that were group 11. They simply stated that groups 11 had already left that we would have to wait for the next group to leave. I though to myself, when were we going to be told this? There were others who felt the same way and crowd control became an issue as others began to cut in front of those who were waiting for 30-40 minutes by taking the stairs or elevators to go directly to the doors leading to the customs officials.
Over all the trip was exceptional no thanks to Royal Caribbean. The ports of call were incredible islands and we made the most of them by booking our own excursions. They continually used scare tactics to get cruise guests to take their excursions by listing the dangers of the locals who are not pre-screened with Royal Caribbean. They also limited thief choice of foods in both the dinning room and the buffet so as to force you to pay for what other cruise lines serve as standard food. The food lacked thought, quality and was often cold! The Windjammer shut down at what seemed to be peak hours after excursions and the only option was on the 12 deck where you were served fried fish, fried chicken, onion rings, French fries, and or a salad which all seemed to come out of a box or package (except the fish on the salad). We were extremely disappointed! Less
Cabin review: 9509
We and two inside cabins for our family of 4 because they stated that none of the rooms besides the Suite could accommodate our family. The rooms were clean, well serviced and pretty nice considering the age of the ship. The hot water came out brown and ruined a few white articles of clothing. The air conditioning worked well. There was a fowl smell emanating from the sink drain. It would be great to have the freestyle dinning like Norwegian or have great culinary options throughout the day like Disney.
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