MSC Opera Cruise Review by Jaj45: Bad Service & Queues
Member Since 2014
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Bad Service & Queues
This was our first and last cruise with MSC. A two night taster cruise from Southampton to Guernsey. A temporary berth in the form of a marquee awaited us for embarkation. 2.5 hours later we boarded! No explanations as to delay it was chaos and definitely not organised! Trying to get a drink was a nightmare, staff were rude and blatantly did not like the fact that most people were on an all inclusive package. It actually was impossible to get served. At one point during the trip we managed to get a bottle of wine but the bar tender had no glasses to give us!
Our cabin was well appointed but dirty on arrival. The bin was still full of the previous occupants rubbish and the floor had not been hoovered. Old toe nails littered the floor. On asking the steward if the room was ready he stated that it was. The beds were not turned down at night & there was no service at all from our steward. Very different to other cruise lines.
We were second sitting and I can only More echo other peoples experience. The food was ok, but it was weird how one member of your table could be on their appetiser and another on their main meal. Food was warm not hot and really not up to standard. Staff could speak very little English and didn't really understand what you wanted to order.
The highlight of the food for our children was the pizza served on the pool deck. Hot and delicious.
Overall not enough staff on board. The staff generally need some customer service training and learn not to tut at guests who only want to Oder a drink.
Muster drill was a joke you stood on deck and they showed you how to put a life jacket on. That was it.
Most of the people were in a queue on disembarkation day querying bills and removing service charges. Not one person seemed to have had a good cruise.
Worryingly for the cruise industry many of the guests were first time cruisers who were totally put off cruising. I'm glad it was a taster cruise as we will never cruise MSC again. Less
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