This cruise was absolutely amazing! We were in a suite for the first time and were treated royally by the entire crew. Our captain was visible throughout the cruise, gave a great presentation at the theater on the operation of the ship (he even had a Q & A session afterward that ran overtime because he wanted to answer all our questions), and we actually looked forward to his morning announcements on sea days. He was friendly, informative, and funny - exactly what a cruise captain should be.
Our concierge in Michael’s Club, Kimberley, was awesome! She greeted us with a big smile and bear hug every time we walked in and took care of our wants and needs throughout the entire voyage. She even checked us in for our return flight home and printed our boarding passes for us. Having breakfast there each morning and cocktails and appetizers every evening (all complimentary) was wonderful. It was a quiet haven for us away from the hustle and bustle of the rest of the ship. We also met some great fellow cruisers there whom we hope to see in the future.
We couldn’t have asked for a better butler than an outstanding young lady named Su. She answered each phone call, no matter what time of day or night we called, and also took care of anything we needed. She made room service a fun time and came by with treats each afternoon. She even made some special iced tea for us every evening and provided ice cubes twice a day for our cold drinks.
Ken Williams was our Celebrity Life speaker, giving presentations and showing slides on the Panama Canal and all the countries we saw along the way. This was his 17th transit, and he was certainly an expert on the entire area. He presented the information beautifully and made us excited to visit these great ports and go through the canal. He was visible all around the ship and talked with us at length in Michael’s Club. A very kind and interesting gentleman, he should be on each cruise through the canal.
We enjoyed the majority of our evening meals in the Trellis select dining room where our waiter, Cijan, made each meal an absolute delight. He got to know our wishes and brought us our favorite bread and hummus to begin each meal. He was always cheerful and enthusiastic, and he knew all about the entrees and described them to us. Our sommelier, Jasmin, brought our choice of wine without being asked after the first 2 nights. We really liked visiting with these young men who added so much joy to our meals.
Rich, our cruise director, was enthusiastic and full of energy no matter when or where we saw him. He's exactly what every cruise director should strive to be. He always had time to visit with us, answered any questions we had, and was just the most fun at Liar's Club, where he dressed up as the perfect nerd!
Dining aboard the Infinity was a real treat – the food was delicious and beautifully served. Whether in the Trellis, Qsine, the pool grill, or the SS United States, the food was perfectly cooked and seasoned – all the way from the steak filet mignon to the hot dogs and fries. Just one word of advice – avoid the lobster - order beef and pork and chicken instead. The lobster just wasn't a good quality at all.
Our suite was spacious and for the most part, well furnished. The separate bedroom made sleeping in the total darkness possible, which helped us rest very well. The dining room table and 4 chairs were a comfortable place to enjoy our room service meals. We each had a spacious closet and several drawers in the bedroom and vanity area, and there were two sinks in the bathroom. The jetted tub was difficult to climb into and even harder to get out of with wet feet since it was so elevated. There was not a separate shower. In the living room, the sofa and one chair with ottoman were very old. The sofa was so low to the ground that we had a hard time getting up. The veranda was just big enough and the ceiling to floor glass windows and door provided a terrific view even from within the cabin.
The standard of cleanliness wasn’t up to par with what we’re used to at home. The closet floors were dusty and my long black dress was soiled because of that. The insides of the drawers had little pieces of dirt and dust and hadn’t been wiped out. I don’t believe any dusting or vacuuming was done during our 15 days onboard, so the dust had started to accumulate. Since this was the only negative, rather than letting it spoil an otherwise fantastic trip, I just ignored it and didn’t let it bother me. Everything else more than made up for putting up with a bit of dust.
The shore excursions were with the exception of Costa Rica very educational, informative, and full of beautiful scenery. We did a lot of walking tours and all of our guides were wonderful.
My husband and I would highly recommend the Infinity and its captain to anyone wanting to transit the canal. Hopefully, Ken will be there to educate about the canal and surrounding countries. This was the trip of a lifetime for us and we totally enjoyed it. It comes highly recommended!