Carnival -v- P&O: Carnival Spirit Cruise Review by Gail Kelsey
Overall Member Rating
Carnival -v- P&O
Destination: South Pacific
Embarkation: Sydney (Australia)
Back to the décor. Every room was over the top garish. Floors screamed at walls, walls screamed and ceilings. Everything screamed at each other. You got bombarded by colours and ugly "Italian" wall ornaments and décor. The multi coloured lights were beautiful. But they got lost in all the other garish stuff around them.. I had to get out of some bars because I felt closed in by old ugly "décor"... As the old saying goes. Less is more. But you went with more more more more. And made it a horrible mess. I saw an add on the cabin TV. How they wanted the first impression of getting on the boat, one of WOW. I laughed. Mine was YUCK.. The boat needs to be totally stripped out. And done in plain colours and open plan.. You should go on the P&O boasts. To see how its all done.. I will NEVER travel on another Carnival ship again. and I tell everyone who asks. The same thing.. The only haven we had was our cabin. Thank God we had a balcony suit. We could escape the ship by looking out to sea. We spent most of our time in the cabin. The ugliest of the boat was to depressing..
The TV channels. Yes I know you are at sea. BUT. to play the same four movies over and over and over for ten days. Come on. Not everyone was to drink them self stupid in the bars.. The only escape from the boat was our cabin Which was lovely. But to have nothing to watch on TV. We watched the same movie three times. How hard is it to play different ones every day. Even different ones through the day.. And the same with a series you had on there. It was the same show every day.. TV was hopeless. Its not hard to bring a library of TV shows and movies and change them all the time. is it.. And the adds for Carnival. All you got was FUN FUN FUN. Fun shops. What a load of rot. they were shops. No different to any other shops. Souvenir "International". How stupid do you thing people are. Duty free and cheap. NOOOOO They were way over priced for cheap junk made in China.. And really. We didn't want a "souvenir" of this trip.. Everyone one you talked to had some complaints. Mainly about the "food". And the toasters, or big lack of them. And the gaudy décor of the ship.. One couple with young children were very upset. They were told they would have to bring their own port a cot the their baby. They went and bought one. Travelled with it on the plane, lugged it all the way to and in the ship. Just to find they had one already in the cabin... But they had rung up especially to find out if they were available. And told to bring their own.
Another big grips. We went to customer services desk. Before the ship even left Sydney. One of the busies times for that counter. And they had two staff on the computers at the counter. And at least 30 people waiting. Two staff, and the busiest time. And at other busy times. I had to wait for almost an hour just to get served. And I was in the top six waiting. There were other staff walking in and out and around out the back. But no one thought to help the two struggling ones.. P&O ALWAYS have their full six staff at the service desk. Busy or quiet. Staff are always at all computers. Not Carnival. People were grumbling right from before the ship even left port.. And at one time I went for information. and they didn't know what to tell us. They told us one thing. But we later found out it was wrong. Client services, giving out wrong info..
I didn't have children with me. But could see the kids clubs were well below par. P&O have brilliant kids clubs. Kids loved to go to them. I asked one little boy what he thought of the kids club. He wasn't impressed..
The staff in the dining room would take so long to remove plates.. P&O are right there when you finish a plate. And whisk it away. Not Carnival. You had to try to juggle dirty plates around on the table.. Having no trays was a bad move. I looked and looked the first time for the trays. Just to be told "Oh we don't have trays". The staff are alright. If you can understand them... Most of the time you can't. Not their fault. But I never had trouble with P&O staff understand me or me them...
I felt the "buffet" was no better than Sizzlers. Same stupid salads. But lack of good meats and food.. P&O have a massive big buffet. Twenty times the size of yours. With quality food.. Your quality was bad.
I loved our cabin staff. He was really nice.. Made lovely towel animals every night. But so do P&O. Nothing different there.. At least you got something right... The ship was always clean.. Some staff were a bit abrupt. But most were nice. If you could understand them.
One thing that ticked so many people of. Was the morning announcement. It would BLARE of the dining room. Soooooooooo LOUD that people were putting their hands over their ears to stop the pain from the noise. Little kids were crying when the "announcement" started. And you couldn't understand him anyway. Being so LOUD it was just a big noise. And he had such a strong accent, you couldn't understand it anyway..
The abandon ship drill. An hour you had us all standing there. Most of the time nothing was said. We just had to line up like little school kids.. Standing in the hot afternoon sun of the ship deck. Then it got screamed at us soooooo long again. It hurt ears. Most of the people waiting had to hold their ears. Even one of the crew had her hands over her ears.. And hour we stood there.. What a total waste of time. No one could understand what was being said... Employ foreign workers for sure (Much cheaper for you. You pay them terrible wages) But when it comes to public announcements. Get someone who can speak English without a bad accent.. Common courtesy.
The shows we did go to. We walked out. Just stupid.. The cruise director, NZ guy was so full of himself.. And thought he was so funny. He wasn't...
Oh yes, the FUN FUN FUN you heard and saw plastered EVERYWHERE. What are you trying to do. Brainwash people into thinking if they see the word often enough. They might actually think they are having fun.. Didn't work for us. Nor for a lot of other people. I personally got sick of seeing the stupid fake word FUN..
Leaving the building in the lifts. You should have heard the negative comments.. Even one of your own staff members, said "Give them a review, they need it. It's the worst ship I have ever worked on" Then he said "Stick it to them". From one of your own staff. That is how bad the ship is.. The ship itself on the outside is lovely, very grand.. But the inside left a sour taste in your mouth and eyes...
I have never had such a bad cruise in my life... First and LAST time I travel with Carnival. when I got home. My sister asked what ship it was. I told her Carnival.. Straight away, she said "OH no"... She had heard all the negative comments about it as well....
We wasted about $4,000 dollars on something we got no enjoyment out of. And, what possessed you to go to Noumea on a Sunday. Nothing is open. We didn't even bother leaving the ship that day..
Another thing. that "Lemon Squash" "drink" you fill all your machines up with. Is disgusting. It tastes like Alkasa. All gritty, Disgusting stuff. And no change to lime, cola, nothing. Just Lemon Squash. Was there a special it that week. Everything on the ship seemed to be a purely money making adventure. Bad food to save money. Horrible bitter coffee, Not much food at all really.
My husband thought I had been lying to him about how wonderful cruises were. Until. He personally talked to or over heard others saying how bad it all was....
Thank goodness the weather was lovely. But you had no control over that. Thank goodness. the Serenity deck is lovely. No screaming kids. And no charge to go there. And no loud horrible music blasting your ear drums.. We spent a lot of time there, when we weren't in our cabin..
The library had pitiful books in it. Not much of a selection at all. And no board games for people to take out and use..
And there wasn't a lot of entertainment. P&O always has things happening. Their leaflet for the days activities takes up a full A3 page. Yours was a little bit down the side.. Lots of trivia. But, guess what. Not everyone goes on a cruise to play trivia five times a day. The ice sculpture was a big let down. I didn't even know what it was supposed to be.. Look what P&O do and copy them. Not everyone wants to play bingo or gamble. Or sit around drinking..
I am sure I had a lot of other complaints about Carnival. The list every day seemed endless. First time I have ever hated a cruise. And I have done many.. Sorry to complain. But you really have to up your game. And get rid of that garish décor you inflicted onto such a majestic ship.. Some of the décor was really quite nice. But got lost in the expanse of the garishness of it all.... Not everyone likes garish Italian décor.. Open plan and white or light colours does way more for a ship, and passengers...
Out of everything, the garishness of the "décor" and the revolting food was what everyone was complaining about. The pizza station was brilliant. that man there has brilliant. We ate a lot of pizza. They were the best food on offer. Sad that junk food was a better option than what was offered....
I know this is long winded. But it had to be said.. I'm sure you have heard it all before. And from a lot of the reviews I read. You have. Only first time cruises give the good reviews. Nothing to compare it to...
Thank you for reading this. If you did. Please act on it.. P&O run rings around you...
Gail Kelsey. Less
Cabin review: 7253
We just had a balcony. Not sure about all the numbers you put there to confuse people.
4th Carnival Spirit Cruise
Bring back the buffet
NEVER AGAIN ...WORST CRUISE EV...