The ship and the crew were not 100 % prepared for one of their first Cruises in Alaska. We took the land tour first, seeing Mt. McKinley and Denali. For the most part that was fine, except when our luggage was unloaded from being transported from Mt. McKinley Lodge to the Denali Princess Lodge, the luggage was covered in fine dust / dirt and damaged. Apparently no one had the foresight to clean out the luggage carts from last season. This happened to other travelers as well. When we arrived at Whittier on the train from Denali, we had to wait for our room keys to be handed out on the train car, even though they had been promised to us, when our passports were scanned on the Train by Princess representatives.. The stairway was at the rear of the car, but they started handing out room keys from the front of the railcar. This was a really bonehead move, somewhat like deplaning an airplane from the rear then working up to the front to First Class. Upon arrival to our cabin on the ship, we found only 2 sets of towels and a broken refrigerator . Upon calling Guest services to get a new one, they asked me to wait until the next day. Also, some elevators were reserved for transporting luggage that arrived late. In fact one Mid-Ship elevator was broken for the first 3 days. There were many questions we posed to various crew members and soon learned they didn't have many correct answers. We finally had to resort to ask the same question of multiple cruise personnel and use the consensus answer which was not always correct. The second day we needed to do laundry on deck 14. We found out the hard way that two of the four dryers would take your money, but not generate heat to dry the clothes. I reported this to guest services, who sent up TWO repair people, who put their hands in the dryer to feel if there was heat, and concluded that yes, they needed maintenance. They only had one Out of Order sign with them, so they removed an out of order sign from a broken detergent dispenser and placed it on the dryer. When I inquired as to why they didn't fix the dryer, they said they had to get an electrician.
That afternoon, the ship visited the Hubbard Glacier and there was a Naturalist who was describing the sights of the Glacier. However, for anyone trying to watch the view from the Web Cam on their television sets, they were out of luck as the Webcam was covered with water and ice droplets and was totally useless.
For many late risers breakfast was a journey to the Horizon food buffet. The food selection was good, but the seating inadequate. Princess had an adjoin buffet area called Caribe, but would let anyone sit there after getting their food from the Horizon buffet.
Not as promised. This excursion was a supposed to be a Motor coach tour to the Klondike Summit, and the White Pass Railroad back to port. First of all, after exiting the ship we asked a Princess person where to meet the tour bus. She pointed us to the direction to the beginning of the pier and told us to go there. Well, we walked back and fourth twice before, we asked another Tour operator for help. He pointed us to a lady who was holding a Tour numbered sign against her chest, instead of holding it high overhead, where everyone could see it. She told the group who gathered around her to wait in a covered area for the contracted ride. What was advertised as a Motor coach with restroom facilities, turned out to be two oversized shuttle busses with no bathrooms. They overloaded the first shuttle bus with 25 people and insufficient seating and the other shuttle bus only had 14 people on it.