Westerdam Review

The Good, The Bad, and the Ugly

Review for Alaska Cruise on Westerdam
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TexasDavid7
2-5 Cruises • Age 70s

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Sail Date: May 2014

THE GOOD. We chose to use HAL's Flightease and will use it again. Flightease books your flight(s), transfers, and hotel stays. There are HAL personnel at every turn to make sure you are taken good care of. I highly recommend Flightease. As we made our way from South Texas towards Seattle, our connection at DFW made us check our carry-ons right at the gate. No time to pull jewelry, cameras, shaving kits, cosmetic bags or anything else. "You can pick them up at baggage claim in Seattle." RIGHT! You guessed it. Our luggage made it fine but no carry-ons. The HAL folks on station in SEA-TAC went right to work to get Alaska Airlines and American Airlines busy finding our bags. The HAL folks at our hotel keep up the pressure and the concierge in the Neptune Lounge on board the Westerdam picked up the baton and continued to work for us - and 30 minutes before the ship sailed, our carry-ons arrived. Yes, I will continue to use Flightease!

THE GOOD. Embarkation went really fast because we booked a Neptune Suite #7085 and a perk is that we were put in a line to check in that was empty while the standard line was quite long. It moved quickly however. As we boarded the ship, we were taken to our already prepared room on a service elevator thereby missing the lines waiting for the regular elevators. This is the first time we have ever had a suite and immensely enjoyed the perks! Particularly the Neptune Lounge and the breakfast in the Pinnacle Grill [reserved for suite guest only]. No brag, just fact.

THE GOOD. The ship had just come from a refit a month before. It was clean and sharp. She looked good. Yes, you can tell that she isn't a new ship, but she is in fine shape. I have nothing negative to say about the Westerdam. All the crew smiled, were friendly, and as helpful as they could be considering that many of them had just started after the refit. The passengers that were on board were mostly older and a mix of nationalities. There were some children but not many and the ones I did notice were well behaved.

Cabin Review

Our room was called a Neptune Suite. There is a long list of perks that come with the room and we made use of most of them. Breakfast in the Pinnacle Grill, using the private Neptune Suite with concierge service [not to mention snacks], and complimentary laundry service [which we put to use a lot]. The veranda was approximately 8' x 22'. Very large and had a dining table w/4 chairs, 2 comfortable lounge chairs w/ a small table. There was good visibility and the deck was clean.The bath was exceptional in that there were two sinks and two showers of which one was also a spa tub. Very spacious. To enter the bath, you first came through a small area with extra closet space that had a make-up chair with a counter and lighted mirror.The bed was a king size and comfortable. The couch made into a bed although we only sat on it. It was lumpy. The desk was handy for it was used many times each day. There was a small table and two chairs in the room. I do not know how many square feet the room was but it was not less than 500 [including the veranda]. It was larger than my motorhome! A real treat to have been able to book this room.

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