Nice cruise but there's room for improvement! : Norwegian Gem Cruise Review by djsmith773
Overall Member Rating
Nice cruise but there's room for improvement!
Embarkation: New York (Manhattan)
The ship was fine. It was clean but beginning to show it's age. I understand it's very soon going into dry dock and will come out much refreshed. The shows were good and the dance troupe was very good too. The buffet food was very very good! Did not go to any of the a la carte restaurants. The dining room food was extremely average. We finally found a wait team (Kaylen and Orven) who were GREAT but only managed to dine with them 3 nights More because of their rotating schedules. Other than that, the dining room services were HORRIBLE. They could not have cared less if we were there or not. In the Magenta, we had a large waiter from Haiti and in my 40 cruises, I have never seen anyone so indifferent. Apparently, waiting on us was a chore that he did NOT want to do ... and that was evident - no questions, no answers, no refills, no talk, no service. The Grand Pacific is the place to dine. The Magenta looked like a cheap diner. The difference between the 2 is remarkable.
Our room steward was great. Very thorough, prompt, and pleasant. Less
Cabin review: 4584
Cabin had lots of storage. Overall, it was nice and well maintained by our cabin steward.