Have recently returned from a short cruise sailing from London - Tower Bridge to Copenhagen through the Kiel Canal.
The info we received from Ponant re embarkation started us off on a wrong footing - giving us incorrect info re boarding. Suffice to say we overcame that but made us look out for anything else that would be wrong.
Our booking through a local agent was extremely smooth - and we looked forward to sailing with this particular line for the first time.
Once we had boarded the ship, we found the crew and officers alike extremely friendly and helpful.
The cabin was on deck 3 forward which suited us, at least we got a bit of a walk going for meals or up to the lounges etc. A good sized cabin with a king size bed (two twins pushed together no doubt.) but comfortable. Ample storage space around. and our cases fitted under the bed with no problem. The bathroom is on the small side but a good size shower and then the toilet is separate - which is good. All with the usual complimentary soaps, etc. Bathrobes and slippers for use which is good less to pack . Balcony was a good size with two chairs and a table. Another plus was the good size of the safe . Constructive criticism to sit in front of the mirror - one couldn't get past. Complimentary bottled water, which was given continuously.
Loved the layout of the ship with a lift forward or aft if needed and found her "beautiful"
Had a couple of dinners in the main dining room (silver service) and must point out that the Maître D'hôtel put English speaking with English speaking etc. but we preferred eating up in the buffet. Liked the big windows to look out.
A good selection for Breakfast. Lunch was also served in both venues, but then again we ate in the buffet on deck 6, and occasionally sat out by the pool - glorious.
Afternoon Tea/Coffee served in the lounge with mini cakes and snacks.
Was a tad disappointed with the food. thought we were going to have a very good gastronomic experience.
Yes, the breads, cakes, desserts, pastries etc. were wonderful . Good choice of various salads etc., but the main course - mediocre.
Our main reason for doing this cruise was to sail through the Kiel Canal on a small ship. Wonderful.
We knew it was a French speaking ship and announcements were given first in French and then English, but definitely more was said in French than English!!
We did one ship tour - something we don't normally do but as we had on-board credit, wanted to use it up. Do feel tho, ships tours are a rip off, but that is on any ship anywhere in the world.
We were very lucky to have had the most amazing weather.
Would we sail with this company again,? they must sort out their information re embarkation - a major failure. Mores the pity as it is a beautiful ship.