This was my 23rd cruise and the first and last on Norwegian. I will start with the good points. The cabin was one of the best I have ever had on a cruise. It had a Large bathtub and plenty of storage space. Any time dining is the best because you can eat on your own of with other at any time. The crew was helpful and pleasant.
Now the rest. We had a rear facing balcony cabin. The door was hard to open and would not lock and soot from the smoke stacks was all over every day. There was a smell of gasoline or some kind of solvent coming through the air conditioning vent.
The swimming pools were together and there was not enough deck chairs on some days the side where there was shade was taken up with t-shirt sales.
There was no self laundry and on a 16 day cruise you had to use their laundry service.
The food mediocre at best. Two course meals instead of the 3 courses on other lines (you could get 2 appetizers). We ate in 3 specialty restaurants, the Italian was good, the steak was good but at $30.00 per person was overpriced, also the French restaurant which was the furthest thing from French I have ever tasted. One of the specialty restaurants was actually in the 11th deck buffet. In all the restaurants the service was overbearing and you didn't have time for a conversation.
The gym was well equipped but the spinning bikes were so old that they slipped and were completely useless.
Little thing like the Freestyle Daily on day 14 stated the Sun had 1700 crew members including 932 Americans(I didn't see 5), there were about 1700-1900 passengers and maybe 900 crew.
All and all their attention to detail was terrible.
The Panama Canal was the reason I took this cruise and that part was fantastic