The check in at the Cruise terminal in Yokohama was obviously my first experience with this cruise from Yokohama to Vancouver. It was a disorganized mess which one can hardly be attributed to the Japanese personnel being that Japan and its people constitute a highly organized society. Therefore, the disorganization was probably due to Celebrity's lack of management control over this endeavor.

On boarding, I realized that the Celebrity Millenium is an older ship which needs much maintenance. I traveled in Aqua Class which has its advantages since the cabins were newer and rather respectable. In addition, the dining room provided only for Aqua Class passengers, designated Blu, is a small scale affair providing unfortunately highly unprofessional service with mediocre to poor food, supposed to be heathy and light, but far from what was intended.

The disorganized service in the Blu restaurant overtakes whatever supervision is provided i.e., it can often be horrendous, taking almost two hours + to dine, and for breakfast to be served. Most food was served with numerous mistakes and often rather cold.The maître of the restaurant was a most agreeable individual with an excellent disposition, but somehow he often could neither fix the mistakes made by the waiters/kitchen nor the issue of slow service. Whatever issues were somewhat rectified were minimal. His good intentions surely were quelled by his superiors. In these days of cutting costs, Celebrity should not have permitted a shortage of capable personnel to provide appropriate service from the onset especially for Aqua Class passengers who have paid for a higher class of service. Read more