Celebrity Silhouette Cruise Review by doll@ace: Changes noticed after one year
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Changes noticed after one year
We sailed with Celebrity last year on the Equinox and did a B2B transatlantic and the European leg (27 days). It was our first time with Celebrity as we had sailed with Princess and Royal Caribbean. We thought immediately that we had found our cruise line of choice. The customer service was extraordinary! One example was our stateroom attendant would apper out of nowhere as we were walking to our room and open the door for us. The dining room staff offerered impeccable service and food. Good quality cuts of meat and nice large enough portions and the maitre'd constantly checked if we found everything satisfactory. One night I didn't know what to order and he just asked me what my favorite meal had been and when I told him, he said said it would be ordered right away. Entertainement was also excellent and it went on and on. When the 27 days were over and it went by much quicker than imagined, we were almost depressed to disembark. Very excited to go on the Silhouette and I guess we More
expected more of the same. The ports was the main reason we picked the Silhouette and they were all excellent. We had a very active CC group and it was great meeting and getting to know some very nice people, whom were very helpful in planning tours, getting the perfect hotels and so on. The Silhouette itself almost seemed like it was unprepared for guests this time. The staff in the dining room fumbled a lot, seemed like they had just started in their profession. The maitre'd was very attentive to only certain guests(not us). The meals themselves were not bad but nothing even close to last years experience. Much smaller portions and cheaper cuts so my husband would often order two appetizers and two entrees. We dined in the Tuscan Grille for a special anniversary and it was excellent. Last year we dined in Murano and actually were dissapointed because our meals in the MDR were more pleasant and satisfactory. We found that the brunch which we so enjoyed has been discontinued. The food in the buffett was the same every day except for the carved meat featured. Needless to say we were very happy to disembark after 15 days not even bothering to go to the dining room the last two evenings. We mentioned our concerns to the future cruise staff and all they said is that all ships have changed. That was not encouraging! We put down a deposit for a future cruise but already actlvely searching for cruises on other cruise lines. Why would Celebrity go through such a dramatic downturn in such a short time? We love cruising and this was still a great vacation thanks to the beautiful Atlantic Ocean, blue skies and sunshine and four days in Rome post cruise and I really wish that Celebrity would have made it an easy choice to return. Less
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