We were so excited to finally go to Australia, Fiji and New Zealand . What a disaster. The ship says wheelchair friendly we found this not to be true. Yes there is 1 outside cabin balcony, the rest are all inside cabins. Are you not depressed enough without a room with no windows.
We had rented a scooter from Special Needs At Sea ( they were great) thinking this would give my husband some freedom.
Unfortunately the entrances to the majority of decks is raised on one side 2,5-3.5 cm, he was hung up on every doorway except the sliding doors from the Horizon court. The only deck he had freedom on was the 14th. I had a hard time trying to get him over the others by pushing.
The Sanctuary was built around the old "Children's pool" and his only access was on the kitchen food elevator. His only access to the Adult pools was non existent. They did offer to lift him in a cradle to the main pool in front of about 500 people. That did not happen due to the embarrassment.
The food on this ship was very sub-princess. My husband told the Head Chef that I prepared better meals than him. The buffet was mostly what I would feed to a field crew, except for the salad and cheese.
We were in the process of disembarking when the young Princess Crew Member was pushing frontward instead of backward and hit a join ejecting my husband out and on to the floor of the platform. He twisted hurt his back, both knees, left shoulder and ribs. The chair fell on him and caused a cut on his right arm.
The report that went into head office was the first aide team attended and dressed the right arm. Not one thing about the actual accident which Kim, a princess employee was responsible to do. It is a good thing we had other witnesses.
To top all this it says wheelchair access may be limited on tenders. It was nit existent. So DH was ship bound for the first 2 weeks. Bah!
To say we are extremely disappointed with the responsibility of Princess and their staff is unbelievable.
Will we cruise with Princess - yes but only because we have over 300 days at sea and hope the Island Princess delivers more at Christmas