After botched (complimentary) transfer (we were in an owner's suite) and dreadful embarkation experience (computers down again (that's three times in the last three cruises)) we boarded after an hour's wait. Yes, the kid's took our luggage and walked us to the elevator to the dining room - not to the restaurant and no-- not to your room - the old, well loved boarding tradition is long, long gone. Stuck with the dreadful buffet, then sitting in Seabourn Square tip 2:00 when the rooms were ready. (Okay, they eject you from your room at 8:00 am at end of cruise - why does it take 6 hours to make up rooms?)
Short form: Odyssey = worn out. No maintenance done since our January 2014 cruise. Going into dry dock at end of cruise - but lots and lots of deferred maintenance. Does that include stained carpet?, stains on sofa? worn out chair upholstery? Rust everywhere outside, Felt like a 3 star cruise line ( we were in an Owner's Suite)... Everything worn out.
Let's move on -- After being told that there would be a safety drill at 5:00 - 20 of us (all experienced cruisers) went down five minutes early -- as we have done for the last, let's just say more than 20 cruises and were verbally assaulted by the SENVO who said "Don't you Listen" - this we got hurled at us for going down "early", instead of returning to our stateroom when the alert began and then going down to the dining room (the "lifeboat assembly station"). We had never been treated that badly by anyone on any cruise line. So - when the alarm did ring - 20 minutes later, they actually started the drill narrative . So we are verbally assaulted for being 5 minutes early to an even that was 20 minutes late? If Seabourn and their SENVO were really concerned re. safety - why did they start the drill with 20% of the passengers filing in, all talking at the top of their lungs - you missed 20% of the drill instruction!
Food - dreadful. Room service dreadful. Guest Services dreadful. Shore excursions - the absolute WORST - avoid them at any cost. Advice to the wise.....Book your own! Shore excursions are EXACTLY the same as Holland America -nothing special for the luxury cruiser - and overpriced. The accompanying staff member has never been on the excursion ... and can answer no questions.... and as far as we could tell.... added nothing to the experience... and were certainly not advocating for the travelers. It's a perk for the crew - nothing in it for the guest.
Disembarkation - the worst experience ever. We were given a completely WRONG set of disembarkation instructions. And waited 30 minutes until someone figured out what to do with our Luggage Forward bags (our complimentary "van" waited ) - of course we had to walk 400 yards to the van. We have three more cruises planned with Seabourn (cancelled the July Odyssey cruise after a day on board). Such a bad experience we're off cruising at all. If this is 5 star and "intuitive" service - we'll fly coach -- that's what the Seabourn experience is down too.