We went into this not knowing what to expect. Let me hit a few of the highlights from the experience.
Cabin service was exceptional. The room was cleaned twice daily and restocked with fresh towels.
Cruise was punctual at arrival and departure at the ports. Embarkation and disembarkation were fluid.
The crew was friendly and industrious. They were mostly immigrants on contracts from The Philippines, Brazil, and other economically disadvantaged countries.
There is always something to do. A daily program is delivered to the cabin that keeps you well-informed of happenings on the ship.
As one might expect, the fees were outrageous. Wi-fi is .50 Eurocent/min or 20 Euro/hr. There is a compulsory 8 Euro service fee per day per person. This added an additional $140 to the cruise price without having the choice. A 15 minute doctor's visit for needed antibiotics cost $150. Per per view movies are $10 each. Fitness classes were $15 a session.The fees really add on, so plan to spend at least half of the initial cruise price.
The decor attempted at glamour but instead looked cheap in my view. This is my opinion, as the decor is on Costa is said to be love/hate.
The cruise was jam packed like a popular nightclub on a Saturday night. The elevators were usually full and required waiting so we mostly conceded to using the stairs. The buffet line required an average of 5 minutes waiting in line each time. Bumping into others was common and European etiquette is quite different than in America (no "pardon me" or personal space).
The demographic was mostly Italian, German, and French. We may have been the only Americans. There were many kids and older folks and few in their 20s. As a result, we mostly kept to ourselves.
The entertainment was poor with the exception of one night in which a talented ventriloquist--I believe he won Italy's Got Talent--wooed the crowed.
The intercom in the hallway was incessantly chatting about available excursions and other announcements. It was just inaudible enough to be indecipherable and loud enough to annoy/wake you up. Each one was repeated in multiple languages. Ugh.
I'm sorry, but the food sucked. Ok, it was average. Most of the options at dinner had a (#) next to it which designated that the dish was originally frozen. Maybe I had to lofty of expectations for cruise food, but it was average at best. At dinner you are served a 6 course meal with excellent service and dishware, but drinks are on your wallet. It's the service and ambiance of a 4-star restaurant with 2 star food. It came to the point where the restaurants at the ports we incredibly scrumptious in comparison.
The gym is small and overcrowded with limited hours. The had dumbbells but no barbells.
This is one of those "gotta know what you don't like to figure out what you do" experiences. We won't cruise with Costa again, instead will research more into other liners like NCL or Carnival.
Lastly, we embarked out of Savona, not Genoa.