Liberty of the Seas Review

4.0 / 5.0
2,647 reviews

Not-So-Happy-Birthday Gift

Review for the Western Caribbean Cruise on Liberty of the Seas
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Michellemengele
2-5 Cruises • Age 30s

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Sail Date: Apr 2014

I have sailed on Royal Caribbean twice before this sailing, once on the Liberty of Seas in 2010 and Navigator of the Seas in 2006. My 2010 sailing was the best cruise I have ever been on and I was always quick to brag about the phenomenal time I had. When I got a GREAT deal to sail on this ship again, I was thrilled. I decided to take my boyfriend on this amazing cruise line for his birthday. It turns out my memory may have been impaired or the cruise line's service has seriously declined in the past four years.

My issue began before we even boarded the ship: embarkation. The number of luggage porters were lacking, so I left my bags near others to be serviced. As I was walking away, a porter shouted out to me and asked if I was going to tip him for those bags I just left. Why would I tip someone when they did not acknowledge me beforehand or assist me with the heavy bags I had? Nonetheless, I ended up tipping the guy so he wouldn't be tempted to throw my bags in the ocean. Once in line, we literally stood in the same spot for two hours. I have never been through such an unorganized embarkation process. Royal Caribbean did not come out to the waiting passengers and explain what the hold up was for. Finally, after two hours of waiting in the sweltering heat, they announced that customs shut down the ship and asked us to be patient. By this time, the majority of the people waiting in line were highly irritable and fed up. It took nearly two and a half hours to get on the ship, which is highly unusual for any cruise line.

Relieved to finally be on the ship, which is incredible, we decided to drop off some items in our stateroom. We only felt the need to get an interior stateroom, assuming we would only be in there to shower and sleep. Our bed was made of two twin beds pushed together. This would have been fine if here wasn't a large crack between the two beds that we would fall into while sleeping. When I asked the cruise line if they could switch out our beds or upgrade us to a different room (I was willing to pay the difference) they told me "you get what you pay for." I was appalled. I didn't get a new bed or a different room. A previous critic of this sailing said that they had problems with the remote controls and tv, we had the same issues.

Cabin Review

The room was adequate. It was tiny, but we did not need a ton of room for two people. Our bed was two twin beds pushed together. When I booked the room, I was asked if I want a King bed or two beds. I ordered the King, but I got a double bed with a large crack down the middle. When asked to get a different accommodation, they told me "you get what you pay for."

The shower was very small. I'm a tiny woman, only 130-150 pounds and I had trouble fitting in there comfortably.

The room attendant was great though, so I was pleased with that.

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